THE IMPACT OF MANAGEMENT EFFICIENCY ON
WORKER PERFORMANCE: A CASE OF DELTA WATER CORPORATION WARRI
CHAPTER FOUR
PRESENTATION AND DATA ANALYSIS
4.1 INTRODUCTION
This chapter contains an analysis of
the data obtained in the course of the research. In presenting and analyzing
data, emphasis was placed on the analysis of those questions, which are
relevant tot eh objective of the study. The presentation and analysis of data
are carried out in tabular form according to the way it is in the question.
A total of seventy three
questionnaires were demonstrated to the staff of Ebonyi State Water
Corporation, out of the these sixty four (64) were returned, giving a response
rate of 87.65.
4.2
PRESENTATION OF DATA IN TABLES & THEIR ANALYSIS
Table
1: Percentage Distribution of Respondents by Sex
|
SEX
|
FREQUENCY
|
PERCENTAGES (%)
|
|
Male
|
43
|
67
|
|
Female
|
21
|
33
|
|
Total
|
64
|
100
|
Source
survey data 2009
Table
1 shows that 57% of the respondents are males while 335 are females.
Table II: Percentage
Distribution of Respondents by Age
|
Age Group
|
Frequency
|
Percentage
(%)
|
|
18-30years
|
24
|
37
|
|
31-40years
|
28
|
44
|
|
41 years
& above
|
12
|
19
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
In table
2: Above, shows that 37% of-the
respondents are between 18-30years, 44% fall between 31-40years while
19 are 41 years and above. That is to say
majority of the workers falls between the age
of 31-40 years.
Table
III: Percentage of
Respondents by Marital Status
|
Marital
status
|
Frequency
|
Percentage
(%)
|
|
Single
|
26
|
41
|
|
Married
|
35
|
55
|
|
Divorced
|
.—i
|
4
|
|
Total
|
64
|
100
|
Source: Survey Data 2009.
Table 3
shows that 41% of the respondents are single while 55% of them are married and
4% divorced. This shows that majority of the
staff are married.
Table IV: Percentage
distribution of respondents by academic qualification.
|
Qualification
|
Frequency
|
Percentage
(%)
|
|
FSLC
|
8
|
12
|
|
SSCE/OND
|
19
|
30
|
|
MSC & Above
|
4
|
6
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 4
shows that 12% of the respondents are FSLC holders while 30% are SSCE/OND
holders, 52% and HND/BSC, and 6% holds MSC & above. This indicates that majority of the staff are HND & BSC Holders.
Table
V: Working Experience
|
Response
|
Frequency
|
Percentage (%)
|
|
0-10years
|
21
|
33
|
|
ll-20years
|
27
|
42
|
|
21-30
years
|
16
|
25
|
|
31 yrs
& above
|
0
|
0
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 5
shows that 33% of the respondents have worked for less than ten years, while 42% have worked
between 11-20 years, and 25% between
21-30years.
Table VI: Category of Staff
|
Age Group
|
Frequency
|
Percentage
(%)
|
|
Junior staff
|
36
|
56
|
|
Senior staff
|
28
|
44
|
|
Total
|
64
|
100
|
Source: Survey Data 2009
Table 6 shows
that 56% of the staff are junior staff while 44% are senior staff.
Table
VII: Whether
Management efficiency can help EBSWC improve in its operations.
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
42
|
166
|
|
No
|
22
|
34
|
|
Total
|
64
|
100
|
Source: Survey Data 2009
Table 7 reveals
that 66% of the respondents said yes that management efficiency can help in
prove operation of EBSWC while 34% disagreed.
Table VIII: Management Efficiency Increase Productivity of Ebonyi State Water
Corporation?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
43
|
67
|
|
No
|
21
|
33
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 8
show that 67% of the respondents said yes that management efficiency can
increase, productivity in EBSWC. While'21% disagreed.
Table
IX: How Would You
Assess The Management Performance Of Your Corporation?
|
Response
|
Frequency
|
Percentage (%)
|
|
Very good
|
2
|
3
|
|
Good
|
42
|
66
|
|
Poor
|
12
|
19
|
|
Very poor
|
8
|
12
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 9
shows that 3% respondents assess management performance to be very good while
66% to be good, 19% to be poor and 12% to be very poor.
Table X: Management
Efficiency Reduce Cost Of Production And Services?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
38
|
60
|
|
No
|
26
|
40
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 10
shows that 60% of the respondents accepted that efficiency reduces cost of production while 40% disagreed.
Table
XI: Management
Efficiency might result to fewer mistake in fewer delay in the use of
resources.
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
34
|
53
|
|
No.
|
30
|
47
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 11
shows that 53% of the respondents agreed that management efficiency can result
to fewer mistake in fewer delay in the use of resources.
Table
XII: Would Management
Efficiency Make EBSWC to Meet their Customer's Satisfaction?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
33
|
55
|
|
No
|
29
|
45
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 12,
shows that 55% of the respondents said yes that management efficiencies can enable corporations
to meet their customers satisfaction. While
45% respondents disagreed.
Table
13: Did the Workers
Need to be Trained?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
36
|
56
|
|
No
|
28
|
44
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 13
above shows that worker needs to be trained.
Table
14: Do you believe
that implementation of management efficiency require all staff?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
37
|
57
|
|
No
|
27
|
43
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 14
show that 57% of the respondents accepted that implementation this programme required all
staff. While 43% disagreed?
Table 15: Do
You Think That Educating Workers on
Management Efficiency Can Promote Effective Quality Management of EBSWC?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
35
|
54
|
|
No
|
29
|
46
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 15
out of the 64 respondents 54% accepted the idea of educating staff
on management efficiency while
46% disagreed.
Table 16: Are
You Aware Of The Concept
Of Management Efficiency?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
53
|
83
|
|
No
|
11
|
17
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009.
Table 16
shows that 83% of the respondents was aware of the concept of management
efficiency while 17% is not aware:
Table 17: Has the Concept of Management Efficiency Been Introduced in the
Corporations?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
50
|
78
|
|
No
|
14
|
22
|
|
Total
|
64
|
100
|
Table 17
shows that out of the 64 respondents so representing 78% strongly agreed that
the concept of management efficiency has been introduced in their corporation
while 14 representing
22% disagreed that there is nothing like that.
Table 18: Has The Concept of Management Efficiency
In the Corporation Been Implemented?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
19
|
27
|
|
No
|
45
|
73
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 18
shows that 27% of the respondents said that the concept has been fully
implemented while 73% said no that it has not been implemented.
Table
19: Are you involved
in Explaining Quality Measures to your Subordinates?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
20
|
28
|
|
No
|
44
|
73
|
|
Total
|
64
|
100
|
Source: Survey Data 2009
Table 19:
Shows that out of the 64 respondents 28% believes in the idea of explaining
quality measures to subordinates while 72% disagreed.
Table 20: Does The Implementation Change Your Work
Function?
|
Response
|
Frequency
|
Percentage
(%)
|
|
Yes
|
24
|
32
|
|
No
|
40
|
68
|
|
Total
|
64
|
100
|
Source:
Survey Data 2009
Table 20: Reveals
that out of 64 respondents 24 representing 32%
supported the view that implementation of the concept changed work functions.
While 40 representing 68% did not support the
idea.