GMAIL.COM ACCOUNT PROBLEMS AND SOLUTIONS - PASSWORD TROUBLES



Having trouble signing in?
Here you will get help to solve all your Gmail problems. Our team at MARTINS LIBRARY has taken time to write down all the possible problems and solutions to all your Gmail Account as seen in google account help center. We are not affiliated to Google team directly but we believe that solutions provided below will resolve your problems directly or indirectly. Note that all the help procedures here should be carried out only on www.gmail.com



Possible Gmail Problems – Frequently asked Questions (FAQ)

I don't know my password
I'm having other problems signing in
Problems signing in to your account
I forgot my password
I think someone else is using my account
I forgot my username
I know my username and password, but I can’t sign in
I can’t reset my password via SMS
I use a Google Apps account
I’m having troubles with 2-step verification

Solutions as Provided by Martins Library as seen in Google Help Center
 
I don't know my password
To reset your password, enter the email address you use to sign in to Google. This can be your Gmail address, your Google Apps email address, or another email address associated with your account.
Email your email address in the box provided

I'm having other problems signing in
Enter the username you use to sign in to Google. This can be your Gmail address, or it may be another email address you associated with your account.
Email your email address in the box provided

Problems signing in to your account
If you can't sign in, please select the issue that applies to you below. This troubleshooter will guide you through 2-5 questions, depending on the options you select. Please select your issue from the page that will appear.

I don't know my username – Select from the categories
Forgot your username?
Enter your recovery email address
Enter the name on the account
Prove you're not a robot
Enter the last password you remember

To reset your password:
Enter your Google Account email address on the password assistance page and type the words in the distorted picture. 
Choose how to get back into your account.
In order to keep your account secure, you can't change your password to a password that's previously been used with your account. If you're signing in from someplace where you normally don't sign in, you might be asked to confirm the email or phone number on your account.


Having trouble resetting your password? Try these troubleshooting tips.
Change your password immediately to protect your account:
   Go to your Google Account settings page. 
   Click Change Password.
   Enter your old password to help prove you own the account, then enter your new password.

If you can’t access your account
Visit Google password assistance page to reset your password and to prevent anyone else from accessing your account again in the future. Resetting your password requires you to have set up account recovery options. If you haven’t set up recovery options or can’t use them, a link to the account recovery form will appear at the bottom of the page. You’ll need to fill this out to try to get back into your account.
Once you've reset your password
We highly recommend following these steps:
      If you use Gmail, check your filters and forwarding   settings to make sure your mail isn't being forwarded to an email address you haven't set up.
      Add more recovery options to your account.
      Set up 2-step verification for your account.

Are you experiencing any of these issues?
Can’t sign in to device or application (for example, Outlook or Android phone)
I’m not receiving a code via text message or phone call
Codes from Google Authenticator not working
Text or voice codes not working
Application-specific passwords not working
I lost or don’t have access to my phone
I’m having a different issue

If you still have access to your account
Change your password immediately to protect your account:

      Go to your Google Account settings page
      Click Change Password.
      Enter your old password to help prove you own the account, then enter your new password.
If you still can’t access your account
Visit Google password assistance page new window to reset your password and to prevent anyone else from accessing your account again in the future.

Resetting your password requires you to have set up account recovery options. If you haven’t set up recovery options or can’t use them, a link to the account recovery form will appear at the bottom of the page. You’ll need to fill this out to try to get back into your account.

Once you've reset your password

We highly recommend following these steps:
If you use Gmail, check your filters new window and forwarding new window settings to make sure your mail isn't being forwarded to an email address you haven't set up.
Add more recovery options to your account.
Set up 2-step verification for your account.

I forgot my username
Please select your issue on Gmail Help center:
Do you use Gmail with this account?
Yes
No

I know my username and password, but I can't sign in
Please select your issue on Gmail Help center:
What sort of issue are you having?
I'm getting an error message.
The page is refreshing.
I’m being asked for a verification code
I can’t sign in to a device or non-browser application

I can't reset my password via SMS
Request a new recovery code on the password-assistance page. After entering your username and submitting the CAPTCHA, you'll get to the page where you can enter your code. Then, enter the recovery code you received earlier and click Submit.

Note: The recovery code doesn't change, so you can enter the first code you received without waiting for the new code to arrive. If you're having trouble receiving or using the recovery code, please visit Google Common issues page.

Please select your issue from Gmail Page to get direct help from Google:
I use a Google Apps account
Can't use multiple accounts at once
I am trying to sign in, but I get the error 'username and password don’t match'
I am automatically signed in to an account, but I want to access a different account
I get infinite redirects
I don't know my username

I'm having trouble with 2-step verification
Please select your issue from Gmail Page to get direct help from Google:
Are you experiencing any of these issues?
Can’t sign in to device or application (for example, Outlook or Android phone)
I’m not receiving a code via text message or phone call
Codes from Google Authenticator not working
Text or voice codes not working
Application-specific passwords not working
I lost or don’t have access to my phone
I’m having a different issue

Can’t sign in to device or application (for example, Outlook or Android phone)
Are you experiencing any of these issues?
When you turn on 2-step verification, you'll need to use an application-specific password to authorize each desktop application, phone or other device that accesses your account. For example, if you use your Google Account on your Android phone and the Picasa desktop application, you would need to create and use two application-specific passwords.

This process takes a few minutes per application or device, and you only need to do it once per application or device.

I’m not receiving a code via text message or phone call
Are you experiencing any of these issues? Follow these steps on Gmail Help Center

If you chose to receive codes by text message, make sure your service plan and mobile device support text message delivery. Delivery speed and availability may vary by location and service provider. If text message delivery is slow, try using the phone call option. If you have a smartphone, we recommend you use the Google Authenticator app.

Other ways to get codes

If you're still not receiving your codes via text message or phone call, there are several other ways you can get into your account. This depends primarily on whether you set up a backup phone, recorded your backup codes, or both, when you set up 2-step verification.

If you set up a backup phone, you can choose to have your code sent to your backup phone. If you recorded your backup codes, you can use any of your remaining backup codes as a code at sign-in. These are your two quickest options and take a few minutes to complete.

If you didn't set up a backup phone or record your backup codes, you can try to recover your account using one of your account recovery options in our account recovery form. For example, if you’ve set up a recovery email, you might be able to use it to help reset your password.

Codes from Google Authenticator not working
Are you experiencing any of these issues?Follow these steps on Gmail Help Center
Each code is only valid for a short period of time. Try using a new code.

In addition, make sure the time on your phone matches the time on your computer. You can also add your account again on your Google Authenticator app, verifying that you correctly entered your secret key.

If none of these options works, you might want to switch your preferences so you receive 2-step verification codes by text or voice message. You can also use a printable backup code to sign in.

Using Google Authenticator in Russia?
Are you experiencing any of these issues?
Your app might have an issue recognizing your time zone.

Text or voice codes not working
If you requested multiple codes, only the newest one will work. Keep in mind that it might take some time for the latest code to arrive.

If you are still having trouble, we recommend you change how you receive codes.

Application-specific passwords not working
If you tried using an application-specific password on a non-browser device or application, double check to ensure that you have entered it correctly.

If your application-specific password is still not working, try going to https://accounts.google.com/DisplayUnlockCaptcha on your phone's browser. Enter your username and password, and then type the letters on the screen. Then go back to the application you're trying to access and enter your application-specific password.

I lost or don’t have access to my phone
If you're still not receiving your codes via text message or phone call, there are several other ways you can get into your account. This depends primarily on whether you set up a backup phone, recorded your backup codes, or both, when you set up 2-step verification.

If you set up a backup phone, you can choose to have your code sent to your backup phone. If you recorded your backup codes, you can use any of your remaining backup codes as a code at sign-in. These are your two quickest options and take a few minutes to complete.

If you didn't set up a backup phone or record your backup codes, you can try to recover your account using one of your account recovery options in our account recovery form. For example, if you’ve set up a recovery email, you might be able to use it to help reset your password.

I’m having a different issue
Are you experiencing any of these issues? Follow these steps on Gmail Help Center
Visit Google help topic on 2-step verification to troubleshoot your issue.

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