Having trouble
signing in?
Here
you will get help to solve all your Gmail problems. Our team at MARTINS LIBRARY has
taken time to write down all the possible problems and solutions to all your
Gmail Account as seen in google account help center. We are not affiliated to Google
team directly but we believe that solutions provided below will resolve your
problems directly or indirectly. Note that all the help procedures here should
be carried out only on www.gmail.com
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Possible Gmail Problems
– Frequently asked Questions (FAQ)
I
don't know my password
I'm
having other problems signing in
Problems
signing in to your account
I
forgot my password
I
think someone else is using my account
I
forgot my username
I
know my username and password, but I can’t sign in
I
can’t reset my password via SMS
I
use a Google Apps account
I’m
having troubles with 2-step verification
Solutions as
Provided by Martins Library as seen in Google Help Center
I don't know my password
To reset your password, enter the
email address you use to sign in to Google. This can be your Gmail
address, your Google Apps email address, or another email address associated
with your account.
Email
your email address in the box provided
I'm having other
problems signing in
Enter
the username you use to sign in to Google. This can be your Gmail address, or
it may be another email address you associated with your account.
Email
your email address in the box provided
Problems signing
in to your account
If
you can't sign in, please select the issue that applies to you below. This
troubleshooter will guide you through 2-5 questions, depending on the options
you select. Please select your issue from the page that will appear.
I don't know my
username – Select from the categories
Forgot
your username?
Enter
your recovery email address
Enter
the name on the account
Prove
you're not a robot
Enter
the last password you remember
To reset your
password:
Choose how to get back into your account.
In
order to keep your account secure, you can't change your password to a password
that's previously been used with your account. If you're signing in from
someplace where you normally don't sign in, you might be asked to confirm the
email or phone number on your account.
Having trouble
resetting your password? Try these troubleshooting tips.
Change
your password immediately to protect your account:
•
Go
to your Google Account settings page.
•
Click
Change Password.
•
Enter
your old password to help prove you own the account, then enter your new
password.
If you can’t
access your account
Visit
Google password assistance page to reset your password and to prevent anyone
else from accessing your account again in the future. Resetting your password
requires you to have set up account recovery options. If you haven’t set up
recovery options or can’t use them, a link to the account recovery form will
appear at the bottom of the page. You’ll need to fill this out to try to get
back into your account.
Once
you've reset your password
We highly recommend following these steps:
•
If
you use Gmail, check your filters and forwarding settings to make sure your mail isn't being
forwarded to an email address you haven't set up.
•
Add
more recovery options to your account.
•
Set
up 2-step verification for your account.
Are you
experiencing any of these issues?
Can’t
sign in to device or application (for example, Outlook or Android phone)
I’m
not receiving a code via text message or phone call
Codes
from Google Authenticator not working
Text
or voice codes not working
Application-specific
passwords not working
I
lost or don’t have access to my phone
I’m
having a different issue
If you still
have access to your account
Change
your password immediately to protect your account:
•
Go
to your Google Account settings page
•
Click
Change Password.
•
Enter
your old password to help prove you own the account, then enter your new
password.
If
you still can’t access your account
Visit
Google password assistance page new window to reset your password and to
prevent anyone else from accessing your account again in the future.
Resetting
your password requires you to have set up account recovery options. If you
haven’t set up recovery options or can’t use them, a link to the account
recovery form will appear at the bottom of the page. You’ll need to fill this
out to try to get back into your account.
Once
you've reset your password
We highly recommend following these steps:
If
you use Gmail, check your filters new window and forwarding new window settings
to make sure your mail isn't being forwarded to an email address you haven't
set up.
Add
more recovery options to your account.
Set
up 2-step verification for your account.
I forgot my
username
Please select
your issue on Gmail Help center:
Do
you use Gmail with this account?
Yes
No
I know my
username and password, but I can't sign in
Please select
your issue on Gmail Help center:
What
sort of issue are you having?
I'm
getting an error message.
The
page is refreshing.
I’m
being asked for a verification code
I
can’t sign in to a device or non-browser application
I can't reset my
password via SMS
Request
a new recovery code on the password-assistance page. After entering your
username and submitting the CAPTCHA, you'll get to the page where you can enter
your code. Then, enter the recovery code you received earlier and click Submit.
Note: The recovery
code doesn't change, so you can enter the first code you received without
waiting for the new code to arrive. If you're having trouble receiving or using
the recovery code, please visit Google Common issues page.
Please select your issue from Gmail Page to get
direct help from Google:
I
use a Google Apps account
Can't
use multiple accounts at once
I
am trying to sign in, but I get the error 'username and password don’t match'
I
am automatically signed in to an account, but I want to access a different
account
I
get infinite redirects
I
don't know my username
I'm having
trouble with 2-step verification
Please select your issue from Gmail Page to get
direct help from Google:
Are
you experiencing any of these issues?
Can’t
sign in to device or application (for example, Outlook or Android phone)
I’m
not receiving a code via text message or phone call
Codes
from Google Authenticator not working
Text
or voice codes not working
Application-specific
passwords not working
I
lost or don’t have access to my phone
I’m
having a different issue
Can’t sign in to
device or application (for example, Outlook or Android phone)
Are you experiencing any of these issues?
When
you turn on 2-step verification, you'll need to use an application-specific
password to authorize each desktop application, phone or other device that
accesses your account. For example, if you use your Google Account on your
Android phone and the Picasa desktop application, you would need to create and
use two application-specific passwords.
This
process takes a few minutes per application or device, and you only need to do
it once per application or device.
I’m not
receiving a code via text message or phone call
Are you experiencing any of these issues? Follow
these steps on Gmail Help Center
If
you chose to receive codes by text message, make sure your service plan and
mobile device support text message delivery. Delivery speed and availability
may vary by location and service provider. If text message delivery is slow,
try using the phone call option. If you have a smartphone, we recommend you use
the Google Authenticator app.
Other ways to
get codes
If
you're still not receiving your codes via text message or phone call, there are
several other ways you can get into your account. This depends primarily on
whether you set up a backup phone, recorded your backup codes, or both, when
you set up 2-step verification.
If
you set up a backup phone, you can choose to have your code sent to your backup
phone. If you recorded your backup codes, you can use any of your remaining
backup codes as a code at sign-in. These are your two quickest options and take
a few minutes to complete.
If
you didn't set up a backup phone or record your backup codes, you can try to
recover your account using one of your account recovery options in our account
recovery form. For example, if you’ve set up a recovery email, you might be
able to use it to help reset your password.
Codes from
Google Authenticator not working
Are you experiencing any of these issues?Follow
these steps on Gmail Help Center
Each
code is only valid for a short period of time. Try using a new code.
In
addition, make sure the time on your phone matches the time on your computer.
You can also add your account again on your Google Authenticator app, verifying
that you correctly entered your secret key.
If
none of these options works, you might want to switch your preferences so you
receive 2-step verification codes by text or voice message. You can also use a
printable backup code to sign in.
Using Google
Authenticator in Russia?
Are you experiencing any of these issues?
Your
app might have an issue recognizing your time zone.
Text or voice
codes not working
If
you requested multiple codes, only the newest one will work. Keep in mind that
it might take some time for the latest code to arrive.
If
you are still having trouble, we recommend you change how you receive codes.
Application-specific
passwords not working
If
you tried using an application-specific password on a non-browser device or
application, double check to ensure that you have entered it correctly.
If
your application-specific password is still not working, try going to
https://accounts.google.com/DisplayUnlockCaptcha on your phone's browser. Enter
your username and password, and then type the letters on the screen. Then go
back to the application you're trying to access and enter your
application-specific password.
I lost or don’t
have access to my phone
If
you're still not receiving your codes via text message or phone call, there are
several other ways you can get into your account. This depends primarily on
whether you set up a backup phone, recorded your backup codes, or both, when
you set up 2-step verification.
If
you set up a backup phone, you can choose to have your code sent to your backup
phone. If you recorded your backup codes, you can use any of your remaining
backup codes as a code at sign-in. These are your two quickest options and take
a few minutes to complete.
If
you didn't set up a backup phone or record your backup codes, you can try to
recover your account using one of your account recovery options in our account
recovery form. For example, if you’ve set up a recovery email, you might be
able to use it to help reset your password.
I’m having a
different issue
Are you experiencing any of these issues? Follow
these steps on Gmail Help Center
Visit
Google help topic on 2-step verification to troubleshoot your issue.
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our Previous Post
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