PREFACE
This report made me to understand that industrial
work experiences scheme (SIWES) is a very vital programme which every student that it concern must undergo to
have knowledge of what they have being
studying in school.
This report
describes the introduction to marketing department and account opening
documentation . This report also
introduced what I do in my industrial training
like selling skills, sales preparation and research opening the call and giving the clients full
attention and
customer service
excellence
This helps in
no l small to way expose me to main marketing work and also it widen my scope of knowledge in sense met my course is very
versatile and can be applied in many
areas like in marketing, computer
etc and
so, many not mentioned here
Lastly his
report elaborate my achieve when the 24 works of the training successfully. At the end of his exercise someone should be able to know how to close and
obtain commitment
TABLE OF CONTENT
Title page
Dedication
Acknowledgment
Preface
CHAPTER
ONE
Introduction to SIWES
Objectives of SIWES
They are three Departments in Enterprise
Bank
Organigram of the Bank
CHAPTER
TWO
Introduction to selling skills
Definition of selling
Objective of selling
Limitation of selling
Sales preparation and research
Your customers prospects
Your own organization
Your competitors (Direct and indirect)
Role of
the professional sales person
Opening the call and gaining the clients full attention
Communication with the customer
Poor
communication
Word barriers
Psychological barriers
Methods of questioning
Questioning skills 10
Controlling the interview
Kinds of objection
Wrong objective handling
Answering objections
CHAPTER
THREE
Customer services excellence
Types of
customers
Basic types of customer involved in the
selling process
Internal /eternal customer
The difference between customer
information and customer knowledge
CHAPTER
FOUR
Principle that can
be applied to knowledge management
Going from satisfaction
to delight
Practical ways in which an organization can me sure customer
satisfaction through customer facing
personnel
Customer delight
Steps to move the client from satisfaction
to delight
CHAPTER
FIVE
Personal loan
Who qualifies for this class of loan
What security is required for this
loans
When does the loan terminate
What is the checklist for salary
account holders
What does the branch enjoy
Conditions precedent to draw down
What steps do I take if my customer request for this
loan product
Conclusion
INTRODUCTION TO SIWES
The student industrial work experience scheme
(SIWES) is the accepted skill training programme which
forms part of the approved
minimum academic standards in the
various degree.
This scheme
help student in their various field to know or have knowledge or picture of
what the have been studying in
school which enable the student to practicalize the theoretical aspect of
his or her profession. This scheme contributes in the
small way to prepare the student for any future engagement, exposing him to atmosphere
of versatility and adoption .
OBJECTIVE OF SIWES
-
Prepare students for the work situation they are likely to meet after graduation.
-
Exposes student to work methods and techniques in handling equipment and machinery that may not available in the
universities.
-
Make the transaction from the university to the
world of work easier
-
Provide students with opportunity to apply their
theoretical knowledge in
real work situation
-
Enterprise
bank limited and the bank
was established on august 7th it was formally spring bank.
THEY ARE THREE DEPARTMENTS IN ENTERPRISE BANK
-
Operation department operational department is a
department that control the cash inflow and cash outflow and also customers services.
-
Marketing
department is a department that marketing or selling all the bank
product they also helps
in meeting customers expectation in financial gap
-
Internal control
unity department: This is where quality control is done it is their
responsibility see that their transaction been done in the
bank is bring checked properly
-
Internal control
unit: This department ensure complete adherence to
bank powers and CBN rules and regulations
CONCLUSION
This report deals mainly on what I do in my student industrial work experience
scheme (SIWES) this
report is what I could be able to
achieve whin my six month stay in the enterprise bank ltd . It also make me to
understand the course I am
studying and versatility of the course
The program
should by recommended to all universities
student because his program expose
them to what labour market is
likely to look after graduation and student should take his programme serious
because what they achieve there exposes their
ability, knowledge, skills and
comportment
This scheme is very interesting and educative
thought tedious and stressed but human
beings especially student must he
stretched and pass many difficulties before they achieve their goals
(success) there is one popular
adage that say nothing good comes easy , his scheme is practical examples of the adage because enormous
problems are encountered during this
period
EBONYI STATE
UNIVERSITY ABAKALIKI (EBSU)
FACULTY OF
APPLIED AND NATURAL SCIENCE
REPORT ON
INDUSTRIAL
TRAINING ATTACHMENT
THE STUDENT
INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)
AT
ENTERPRISE BANK
LIMITED NO 7 OGOJA ROAD ABAKALIKI EBONYI STATE
FROM JULY TO DECEMBER
PRESENTED BY
CHIJIOKE EGWU
REG : EBSU /DE/
2010/54125
DEPARTMENT
OF INDUSTRIAL MATHEMATICS AND APPLIED STATISTICS
IN PARTIAL
FULFILLMENT OF REQUIREMENT FRO AWARD OF
BACHELOR DEGREE IN SCIENCE (B.S.C) IN INDUSTRIAL MATHEMATIC AND APPLIED STATISTICS
SIWES
CO-ORDINATOR : MR OKORO C.N
JANUARY 2013