1.
Enterprise systems—also
known as enterprise
resource planning (ERP) systems—provide
integrated software modules and a unified
database that personnel use to plan, manage, and control core business
processes across multiple locations. Modules of ERP systems may include finance, accounting,
marketing, human resources,
production, inventory
management, and distribution.
2.
Supply
chain management (SCM) systems enable more efficient management of the supply chain by integrating the links in a supply chain. This may
include suppliers, manufacturers, wholesalers, retailers, and
final customers.
3.
Customer
relationship management (CRM) systems help businesses manage relationships with potential
and current customers and business partners across marketing, sales, and
service.
4.
Knowledge
management system (KMS) helps organizations facilitate the collection, recording,organization, retrieval, and dissemination of knowledge.
This may include documents, accounting records, unrecorded procedures,
practices, and skills.