This research work deals with the role of inventory management on customer satisfaction in a manufacturing company using Anambra motor manufacturing company as case study. The data used in the development of this project work were collected from various levels of management in the company, through the use of questionnaire, oral interview which are auxiliary to the questionnaire and helps to explain certain technical questions to the respondents so that they will not disagree in their response from the main objective of the questions. The  study applied a case study research design because only one entity was being studied with the ultimate aim of gathering data from the respondents on the role of inventory management on customer satisfaction.


2.5 Inventory valuation method fig fifo table                                                     30
            List of  tables fig (2)                                                                                 31
            Economic order quantity fig (4)                                                                36
            Purchase Requisition form fig 5                                                                39
            Goods Received note CR fig 6                                                                   40
            Goods inspection Report fig 7                                                                   40       
            Bin Card fig 8                                                                                             41
            Yaro-yamani formula fig 9                                                                         51
            Bowley proportion Allocation formula fig                                              52       
            Chi-square formula fig 11                                                                          58

Table 3-4-1 sample size determination                                                                51       
Table 3-4-2 distribution of questionnaire                                                            53
Table 4-1.1 Total number of questionnaire distributed and collected  60     
Table 4.1.2 personal data of respondents                                               62
Table 4.1.3 effectiveness and efficiency the questionnaire                  63
Table  4.1.4 Analysis on  question  4                                                                    65
Table 4.1.5 Analysis on question 5                                                                       66
Table 4.1.6 Analysis on question 10                                                                     67
Table  4-1-7 Analysis on question 11                                                                   68
Table 4-1-8 Analysis on question 14                                                                    69
Table  4-1-9 Analysis on question 15                                                                   70
Table 4-1-10 Analysis on question 12                                                                 71
Table 4-1-11 Analysis on question 8                                                                    72
Table 4-1-12 Analysis on question                                                                       73
Table 4-2-13a testing hypothesis I                                                                        74
Table 4-2-13b observed and expected frequencies in hypothesis  I. 75
Table 4-2-14a testing hypothesis II                                                                       77       
Table  4-2-14b  Observed expected frequencies hypothesis II            77
Table 4-2-15a Testing hypothesis III                                                                    78
Table  4-2-15b Observed and expected frequencies hypothesis III   80

Title page                                                                                                                   i
Declaration                                                                                                               ii
Certification                                                                                                              iii
Dedication                                                                                                                 iv
Acknowledgement                                                                                                   v
Abstract                                                                                                                     vi
List offigures                                                                                                            vii
List of Tables                                                                                                            viii
Table of content                                                                                                       ix
1.0             Introduction                                                                                                  1
1.1 Background of the Study                                                                                  1
1.2 Statement of the Problems                                                                               3
1.3 Objectives of the                                                                                               4
1.4 Research questions                                                                                           5
1.5 Statement of hypothesis                                                                                   6
1.6 Significance of the study                                                                                  6
1.7 The limitation and delimitation of study                                                       7
1.8 Definition of terms                                                                                            8
2.0 Review of related literature                                                                             10
2.1Theoretical framework                                                                                      10
2.2.1 Assimilation Theory                                                                                      11
2.2.2 Empirical Review of variables                                                                     11
2.2.3 Inventory management                                                                                  11
2.2.4 Customer Satisfaction                                                                                   15
2.3 Need for inventory management and control                                               20
2.4 Inventory control system                                                                                 24       
2.5 Inventory control methods                                                                               26
2.6  Inventory cost and decision model                                                                33
2.6.2 Inventory Decision Model                                                                            35
2.6.3 Economic Order Quantity (EOQ)                                                                35
2.6.4 Purchase Production                                                                                      38
2.6.5 Procedure for Receipt and issue of inventories                            39
2.7 Inventory Management in a manufacturing company                     42
 3.0 Research methodology                                                                                                50
3.1 Research Design                                                                                                            50
3.2 Research Population                                                                                         50
3.3 Sample Size Determination                                                                              51
3.4 Sources of Data                                                                                                  53
3.4.1 primary and secondary data                                                             54
3.4.2 Secondary Data                                                                                  54
3.5 Collection of Data                                                                                 54
3.6 Validity and reliability research instruments                                               55
3.6.1 Interview                                                                                              55
3.6.2 Design and Administration of Questionnaires                              56
3.6.3 Data Analysis techniques                                                                 57
4.0 Data presentation, Analysis and Interpretation                                60
5.0 Discussion of findings                                                                                      82
5.1 Pilferage Reduction                                                                                           82
5.1.2 Eliminates idle  working capital                                                                  83
5.1.3 Reduction on cost of production                                                                 83
5.2.0 Summary                                                                                                                      84
6.0 Recommendation and conclusion                                                                   85
6.1 Recommendation                                                                                                           85
6.2 Conclusion                                                                                                                     86
Questionnaires                                                                                                                     88
References                                                                                                                91


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