SCHOOL OF POSTGRADUATE STUDIES
This research work deals with the role of inventory management on customer satisfaction in a manufacturing company using Anambra motor manufacturing company as case study. The data used in the development of this project work were collected from various levels of management in the company, through the use of questionnaire, oral interview which are auxiliary to the questionnaire and helps to explain certain technical questions to the respondents so that they will not disagree in their response from the main objective of the questions. The study applied a case study research design because only one entity was being studied with the ultimate aim of gathering data from the respondents on the role of inventory management on customer satisfaction.
A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF POSTGRADUATE DIPLOMA (PGD) IN ACCOUNTING
LIST OF FIGURES
2.5 Inventory valuation method fig fifo table 30
List of tables fig (2) 31
Economic order quantity fig (4) 36
Purchase Requisition form fig 5 39
Goods Received note CR fig 6 40
Goods inspection Report fig 7 40
Bin Card fig 8 41
Yaro-yamani formula fig 9 51
Bowley proportion Allocation formula fig 52
Chi-square formula fig 11 58
LIST OF TABLES
Table 3-4-1 sample size determination 51
Table 3-4-2 distribution of questionnaire 53
Table 4-1.1 Total number of questionnaire distributed and collected 60
Table 4.1.2 personal data of respondents 62
Table 4.1.3 effectiveness and efficiency the questionnaire 63
Table 4.1.4 Analysis on question 4 65
Table 4.1.5 Analysis on question 5 66
Table 4.1.6 Analysis on question 10 67
Table 4-1-7 Analysis on question 11 68
Table 4-1-8 Analysis on question 14 69
Table 4-1-9 Analysis on question 15 70
Table 4-1-10 Analysis on question 12 71
Table 4-1-11 Analysis on question 8 72
Table 4-1-12 Analysis on question 73
Table 4-2-13a testing hypothesis I 74
Table 4-2-13b observed and expected frequencies in hypothesis I. 75
Table 4-2-14a testing hypothesis II 77
Table 4-2-14b Observed expected frequencies hypothesis II 77
Table 4-2-15a Testing hypothesis III 78
Table 4-2-15b Observed and expected frequencies hypothesis III 80
TABLE OF CONTENT
Title page i
List offigures vii
List of Tables viii
Table of content ix
1.0 Introduction 1
1.1 Background of the Study 1
1.2 Statement of the Problems 3
1.3 Objectives of the 4
1.4 Research questions 5
1.5 Statement of hypothesis 6
1.6 Significance of the study 6
1.7 The limitation and delimitation of study 7
1.8 Definition of terms 8
2.0 Review of related literature 10
2.1Theoretical framework 10
2.2.1 Assimilation Theory 11
2.2.2 Empirical Review of variables 11
2.2.3 Inventory management 11
2.2.4 Customer Satisfaction 15
2.3 Need for inventory management and control 20
2.4 Inventory control system 24
2.5 Inventory control methods 26
2.6 Inventory cost and decision model 33
2.6.2 Inventory Decision Model 35
2.6.3 Economic Order Quantity (EOQ) 35
2.6.4 Purchase Production 38
2.6.5 Procedure for Receipt and issue of inventories 39
2.7 Inventory Management in a manufacturing company 42
3.0 Research methodology 50
3.1 Research Design 50
3.2 Research Population 50
3.3 Sample Size Determination 51
3.4 Sources of Data 53
3.4.1 primary and secondary data 54
3.4.2 Secondary Data 54
3.5 Collection of Data 54
3.6 Validity and reliability research instruments 55
3.6.1 Interview 55
3.6.2 Design and Administration of Questionnaires 56
3.6.3 Data Analysis techniques 57
4.0 Data presentation, Analysis and Interpretation 60
5.0 Discussion of findings 82
5.1 Pilferage Reduction 82
5.1.2 Eliminates idle working capital 83
5.1.3 Reduction on cost of production 83
5.2.0 Summary 84
6.0 Recommendation and conclusion 85
6.1 Recommendation 85
6.2 Conclusion 86
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