HOW ICT SUBSTANTIALLY IMPROVES COMMUNICATIONS WITH ACTUAL AND POTENTIAL CUSTOMERS, SUPPLIERS AND PARTNERS ABROAD



CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
The level of societal development determines the market system that operates in that society. The society has been developing from simple to complex and marketing has also developed from barter to global. Before the introduction of money, people were exchanging goods for goods. Barter system of marketing was associated with numerous problems including valuation and double coincidence of wants. The introduction of money as a medium of exchange and a measure of value solved the problem of barter and paved way for specialization and international trade: provision of services including transportation, communications, insurance, agency, retailing, wholesaling, advertising, warehousing and financing emerged to facilitate marketing. During the industrial revolution, domestic and international (import and export) trade became very popular but were associated with problems including trade restrictions, import and export licensing, pricing, producers and product information, price discrimination and so on. While domestic trade concerns exchange of goods and services within the confines of a country, International trade is about exchange of goods and services between countries. For example, a trade between Ghana and Nigeria is an international trade while that between Lagos and Abuja is a domestic trade.


Global marketing is marketing on a worldwide scale reconciling or taking commercial advantage of global operational differences, similarities and opportunities in order to meet global objectives. The emergence of computers and the internet have reduced the world to a global village where producers and customers can just log onto the internet to interact and exchange goods and services.

ICT stands for information and communication technologies and is defined, for the purposes of this primer, as a “diverse set of technological tools and resources used to communicate, and to create, disseminate, store, and manage information”. These technologies include computers, the internet, broadcasting technologies (radio and television), telephone, interactive multimedia systems, and digital telecommunications. The emergence of the new information and communication technologies (ICTs) has dramatically altered theoretical and practical assumptions about the role of communication technologies in development. The new information and communication technologies (ICTs) are widely perceived as major tools for kick-starting ailing economies and consequently assist developing societies `catch up' with the developed world, including those groups that have been lost out of the mainstream of development.

To what extent do the new ICTs facilitate marketing activities?.

ICT have become the fastest growing part of the World Wide Web (WWW). Used properly, the Internet can be a powerful source of competitive advantage in global markets and an increasing number of companies are developing Internet-based strategies to support overall business development.

This led to a proliferation of commercial sites which remain the fastest growing part of the Net today. Commercialization resulted in a major clash of cultures between original users (mainly researchers), who emphasized the free exchange of information, and new, corporate users emphasizing the commercial opportunities available.
STATEMENT OF THE PROBLEM

There is no doubt that ICT has transformed international businesses. Although the majority of users are still based in developed countries (the USA in particular), the use of ICT has become truly global in scope. Connectivity has increased rapidly in both developed and developing countries.

The use of ICT has facilitated the connection between end-users and producers directly, and this has reduced the importance of traditional intermediaries in international marketing (i.e. agents and distributors).

Secondly, ICT strives better in an environment where there are good infrastructural development like good educational system and steady power supply and so on, as witnessed in the developed nations. But for the developing nations that lack these basic infrastructures (good educational system, steady power supply and good telephone system), the development and use of ICT posses a serious challenge to the development of global marketing practices.

In Africa, ignorance is a major obstacle to the appreciation and use of ICTs while the educated and literate individuals may be faced with the poor economic situation in their countries and individual socioeconomic problems that make it difficult for them to acquire ICTs when needed. In Nigeria, for example, to acquire a computer/modem, ISP subscription and telephone line would require the total annual income of a graduate.

OBJECTIVES OF THE STUDY
To determine how ICT substantially improves communications with actual and potential customers, suppliers and partners abroad.

To determine how good educational system, steady power supply and other infrastructure could impact positively on the use of ICT in global marketing.

To determine how ignorance about the importance of and need for ICT affects its use and how apathy makes the rich not to use ICTs.  

SIGNIFICANCE OF THE STUDY

1          This study will help marketing practitioners and academias understand that the culture of ICT is an efficient new medium for conducting worldwide market research. For example, gaining feedback from customers and tracking individual customer behaviour etc.

2.         The traditional intermediaries in marketing (i.e. agents and distributors) will need to begin offering a different range of services so that the value-added by them will no longer be principally in the physical distribution of goods but rather in the collection, collation, interpretation and dissemination of vast amounts of information. The critical resource possessed by this new breed of “cybermediary” will be information rather than inventory.


CHAPTER TWO
LITERATURE REVIEW
THE ROLE OF INFORMATION AND COMMUNICATIONS TECHNOLOGIES (ICTS) IN DEVELOPING SUSTAINABLE TOURISM - CLICK HERE TO SEE IT



CHAPTER THREE

RECOMMENDATIONS:

Based on the details and articulations of this seminar paper and the review of the works of other writers, the following recommendations were made:
·        There should be ICT support for use by SME’s, and consumers, including those in remote areas, by providing easy and low cost access to ICT solutions.
·        There should always be organised regular consultative meetings and sharing of knowledge with other destinations in order to define appropriate ICT strategies and implementation plans and timetables.

Conclusions
ICT is an absolute necessity for taking part in today’s global economy and as such the role of ICT in the emerging global market cannot be overemphasised. ICT has also been credited with the potential to integrate world economies thus demolishing the barriers created by time and distance. It equally makes easier the trade in goods and services and encourages investment as well as the creation of new sectors of enterprise, new revenue streams and ultimately new jobs. There is a clear gap in the research of ICT in the globalisation of firms. A rich fund of literature exists on the technical side of ICT and information systems in firms. From a management perspective, there is almost no explicit research on the influence of ICT on the globalisation of firms. There are assumptions that ICT facilitate a faster internationalisation and the emergence of “born globals”. However, an explicit observation and explanation of ICT influences on globalisation processes is still missing. Future research could provide some transparency in this field.
                                        References

Amit, R., Zott, C. (2001): Value creation in e-business, Strategic Management    
      Journal, Vol. 22, pp.493-520
Bartlett, C., Ghoshal, S. (1987): Managing across borders: the transnational
     solution, Boston, MA:Harvard University Press.
Bakis, H., Roche, E.M. (2000): Geography, technology and organization of  
     economic activity, in:Roche, E.M./Blaine, M.J. (Eds.): Information  
     technology in multinational enterprises, Cheltenham, UK: Edward Elgar, pp.  
     125-154.
Bicak, K. (2005): International knowledge transfer management: concepts and    
      solutions for facilitating knowledge transfer processes in multilingual and   
      multicultural business environment, Herzogenrath: Shaker.
Blaine, M., Bower, J. (2000): The role of IT in international business      
     research, in: Roche,
Blaine, E.M. M.J. (Eds.): Information technology in multinational enterprises,  
    Cheltenham, UK:Edward Elgar, pp. 21-56.
Blaine, M.J./Roche, E.M. (2000): Introduction, in: Roche, E.M./Blaine, M.J.  
     (Eds.): Information technology in multinational enterprises, Cheltenham,  
     UK: Edward Elgar, pp. 3-18.
Bharadwej, A.S. (2000): A resource-based perspective on information  
     technology capability and firm performance, MIS Quarterly, Vol. 24, No. 1,  
     pp. 169-198.
Bollier, D. (1998): The advance of electronic commerce, Washington, DC: The 
     Aspen Institute.
Brynjolfsson, E., Hitt, L. (1996): Paradox lost? Firm-level evidence on the  
     returns to information systems spending, Management Science, Vol. 42, No.  
     4, pp. 541-558.
Broadbent, M./Butler, C. (2000): Strategic management of information  
     technology in MNE’s, in: Roche, E.M./Blaine, M.J. (Eds.): Information  
     technology in multinational enterprises, Cheltenham, UK: Edward Elgar, pp.  
     155-184.
Borghoff, T. (2005): Evolutionary theory of the globalisation of firms,  
     Wiesbaden: Gabler.
Boudreau, M.-C./Loch, K.D./Robey, D./Straud, D. (1998): Going global: Using  
     information technology to advance the competitiveness of the virtual  
     transnational organization, Academy of Management Executive, Vol. 12,  
     No. 4, pp. 120-128.
Clemons, E.K./Row, M.C. (1992): Information technology and industrial  
     cooperation: the changing economics of coordination and ownership,  
     Journal of Management Information Systems, Vol. 9, No. 2, pp. 9-28
Deans, P.C./Kane, M.J. (1992): Information systems and technology, Boston:  
     PWS-Kent.
De la Torre, J./Moxon, R.W. (2001): Introduction to the symposium e-
     commerce and global business: The impact of the information and  
     communication technology revolution on the conduct of international  
     business, JIBS, Vol. 32, No. 4, pp. 617-639.
Del Águila, A.R./Bruque, S./Padilla, A. (2002): Global information technology  
     management and organisational analysis: Research issues, Global  
     Information Technology Management, Vol. 5, No. 4, pp. 18-37.
Finquelievich, S.(2003) – ICT and Economic Development in Latin America  
     and the Caribbean.
Gable, G. (2006): The Internet, globalization , and IT professional services,  
     Journal of Global Information Management, Vol. 14, No. 2, pp. i-vi
Ifo Institut für Wirtschaftsforschung (1999): ifo Studien zur Strukturforschung : 
     Tertiarisierung und neue Informations- und Kommunikationstechnologien:,  
     München: ifo Institut für Wirtschaftsforschung
Jarvenpaa, S.L./Ives, B. (1993): Organizing for global competition: The fit of  
     information technology, Decision Sciences, Vol. 24, No. 3, pp. 547-580.
King, W.R. and Sethi, V. (1992): Patterns in the organization of transnational  
     information systems, Proceedings of the international conference on  
     Information systems 1998, Helsinki, pp. 207-223.
Klein, S. (1996): Interorganisationssysteme und Unternehmensnetzwerke,  
     Wiesbaden: DUV.
Karimi, J./Konsynski, B.R. (2003): The information technology and  
     management infrastructure strategy, in: Galliers, R.D./Leidner, D.E./Baker,  
     B. (Eds.): Strategic information management, 3. Aufl., Oxford: Elsevier  
     Science, pp. 89-112.
Karush, G. (2004): Designing and managing data warehouses in a global  
     environment, in: Samii, M., Karush, G. (Eds.): International business and  
     information technology, New York: Routledge, pp.111-136
Manheim, M.L. (1990): Global information technology: Globalization and  
     opportunities for competitive advantage through information technology,  
     Tijdschrift voor Vervoerswetenschap, Vol. 26, No. 2, pp. 138-159.
Melewar, T.C./Stead, C. (2002): The impact of information technology on  
     global marketing strategies, Journal of general management, Vol. 27, No. 4,  
     pp. 29-40.
Powell, T.C./Dent-Micallef, A. (1997): Information technology as competitive  
     advantage: The role of human, business and technology resources, Strategic  
     Management Journal, Vol. 18, No. 5, pp. 375 - 405
Ridoutt, P (2005): UNCTAD - ICT & Tourism for Development.

Milne, S (2003): - ICT Adoption in New Zealand’s Tourism SME’s.
Karush, M. G. (Hrsg.): International business and information technology, New  
     York: Routledge, pp.1-8
Roche, E.M. (2000): Information technology and the multinational enterprise,  
     in: Roche, E.M. and Blaine, M.J. (Hrsg.): Information technology in  
     multinational enterprises, Cheltenham, UK: Edward Elgar, S. 57-89.
Samii, M. (2004): Globalization and IT, in: Samii, M./Karush, G. (Hrsg.):  
     International business and information technology, New York: Routledge,  
     pp. 9-20.
Samii, M. and Karush, G. (2004: International business and information  
     technology, in: Samii,
Schober, F. (1993): The strategic role of information and communication  
     technology for international business coordination, in: Matsugi, T.,  
     Oberheuser, A. and Schober, F. (Eds.): Integration and adjustment of global  
     economies, Berlin: Duncker & Humblot, pp. 213-227.
Schulte, A. (2002): Das Phänomen der Rückverlagerung: Internationale  
    Standortentscheidungen kleiner und mittlerer Unternehmen, Wiesbaden:  
    Gabler
Sakaguchi, T. and Dibrell, C.C. (1998): Measurement of the intensity of global  
     information technology usage: Quantitizing the value of a firm's information  
     technology, Industrial Management & Data Systems, No. 8, pp. 380-394.
UNDP(2001): Information and Communications Technology (ICT) for  
     Development
Wilson, E.J. III (1998): Globalization, information technology, and conflict in  
     the second and third worlds, Working Paper, Rockefeller Brothers Fund,  
     New York
Whitworth, J.E., Palvia, P.C., Williams, S.R. and Aasheim, C. (2005):  
      Measuring the impact of global information technology applications,  
      International Journal of Technology Management, Vol. 29, No. 3/4, pp.   
      280-294.
Welge, M.K./Borghoff, T. (2003): Die Globalisierung der Netzwerkbildung  
      von professionellen Dienstleistungsunternehmen, in: Bruhn, M. and Stauss,  
      B. (Eds.): Dienstleistungsnetzwerke, Wiesbaden: Gabler, pp. 131-158.



Share on Google Plus

Declaimer - MARTINS LIBRARY

NB: Join our Social Media Network on Google Plus | Facebook | Twitter | Linkedin