PREFACE
This report
takes me view that industrial work experiences scheme
(SIWES) is a very vital programme which
every student that it concern must undergo to have knowledge of what they have being studying in school. This
report describes the introduction to marketing department and account opening
documentation. This report also introduced what I do in my industrial training
like Selling Skills, Personal Loan, Enterprise Traders Product (ETP), Sales
Preparation and
Research opening the
call and giving the clients full attention
and customer service excellence. This helps in no small to
way expose me to main marketing
work and also it widen my scope of knowledge in sense met my course is very
versatile and can be applied in many
areas like in marketing, computer
etc and
so, many not mentioned here. Lastly
his report elaborate my achieve when the 21 works of the training successfully.
At the end of his exercise someone should be able to know how to close and
obtain commitment.
TABLE OF CONTENT
CHAPTER ONE
Introduction
to SIWES
Objectives
of SIWES
They
are three Departments in Enterprise Bank
Organogram
of the Bank
CHAPTER TWO
Introduction
to selling
Definition
of selling
Objective
of
Limitation
of selling
Sales
preparation
Your
customers prospects
Your
own
Your
competitors (Direct and indirect
Role
of the professional sales person
Opening
the call and gaining the clients full
Communication
with the customer
Poor
communication
Word
barriers
Psychological
barriers
Methods
of questioning
Questioning
skills 10
Controlling
the interview
Kinds
of objection
Wrong
objective handling
Answering
objections
CHAPTER THREE
Customer
services excellence
Types
of customers
Basic
types of customer involved in the selling process
Internal
/eternal customer
The
difference between customer information and customer knowledge
CHAPTER FOUR
Principle
that can be applied to knowledge management
Going
from satisfaction to delight
Practical
ways in which an organization can me sure customer satisfaction through customer facing personnel
Customer
delight
Steps
to move the client from satisfaction to delight
CHAPTER FIVE
Personal
loan
Who
qualifies for this class of loan
What
security is required for this loans
When
does the loan terminate
What
is the checklist for salary account
holders
What
does the branch enjoy
Conditions
precedent to draw down
What
steps do I take if my customer request
for this loan product
Conclusion
INTRODUCTION TO SIWES
The
student industrial work experience scheme (SIWES) is the accepted skill
training programme which forms part of the approved minimum academic standards
in the various degree.
This scheme
help student in their various field to know or have knowledge or picture of
what the have been studying in
school which enable the student to practicalize the theoretical aspect of
his or her profession. This scheme contributes in the
small way to prepare the student for any future engagement, exposing him
to atmosphere of versatility and adoption .
OBJECTIVE OF SIWES
-
Prepare students for the work situation they are
likely to meet after graduation.
-
Exposes student to work methods and techniques in
handling equipment and machinery that may not available in the universities.
-
Make the transaction from the university to the
world of work easier
-
Provide students with opportunity to apply their
theoretical knowledge in
real work situation
-
Enterprise Bank Limited and the bank was established
on August 7th 2011 it was
formally Spring Bank.
THEY ARE THREE DEPARTMENTS IN ENTERPRISE BANK
-
Operation department operational department is a
department that control the cash inflow and cash outflow and also customers
services.
-
Marketing
department is a department that marketing or selling all the bank
product they also helps
in meeting customers expectation in financial gap
-
Internal control
unity department: This is where quality control is done. It is their
responsibility see that their transaction been done in the bank is bring checked
properly.
This department ensure complete
adherence to bank powers and CBN rules and regulations
EBONYI STATE
UNIVERSITY ABAKALIKI (EBSU)
FACULTY OF
APPLIED AND NATURAL SCIENCE
REPORT ON
INDUSTRIAL
TRAINING ATTACHMENT THE STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)
AT
ENTERPRISE BANK
LIMITED
NO 7 OGOJA ROAD
ABAKALIKI
EBONYI STATE
FROM JULY TO
DECEMBER
DEPARTMENT OF
INDUSTRIAL MATHEMATICS AND APPLIED STATISTICS
COURSE CODE: MAT
399
IN PARTIAL
FULFILLMENT OF REQUIREMENT FOR AWARD OF BACHELOR DEGREE IN SCIENCE (B.S.C) IN
INDUSTRIAL MATHEMATIC AND APPLIED STATISTICS
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