INFORMATION COMMUNICATION AND TECHNOLOGY (ICT) IN MARKETING EDUCATIONAL SERVICES



A COMPARATIVE STUDY OF NATIONAL
OPEN UNIVERSITY OF NIGERIA (NOUN) AND EBONYI STATE UNIVERSITY (EBSU).

BEING A DISSERTATION PROPOSAL PRESENTED TO
DEPARTMENT OF MARKETING
FACULTY OF MANAGEMENT SCIENCES
EBONYI STATE UNIVERSITY, ABAKALIKI
IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR
THE AWARD OF MASTERS OF SCIENCE (M.Sc.) DEGREE IN MARKETING

 
 CHAPTER ONE

INTRODUCTION


BACKGROUND OF THE STUDY
Information and communication technology (ICT) is defined, as a “diverse set of technological tools and resources used to communicate, and to create, disseminate, store, and manage information”(Blurton:1999). Marketing is a social and managerial process whereby individuals and groups obtain what they want or need through creating and exchanging of products of values with others (Kotler: 1989:12). Marketing of educational services involves acquisition of and display of necessary skills with the help of ICT. This helps individuals who need educational services to obtain it wherever they are irrespective of time and distance. To be able to market educational services properly in our universities, the academic staff need to be trained and retrained for the purpose of meeting the changing demand of the consumers of these services. The use of ICT is relevant and important in the marketing of educational services since ICT comprises technologies or electronics as radio, television, videos, computers, sensors, interface boxes, e-mail, internet, satellites connections etc.           

Nigeria policy on Education (NPE)’s vigorous effort to respond to on-going changes in all aspect of life recognized that: since the publication of the first edition of its policy in 1977, the 2nd and the 3rd editions were published in 1981 and 1988 respectively in keeping with the dynamics of social changes and demand on education. The 4th edition (2004) was necessitated by some policy innovations and changes, and the need to update the 3rd edition (1988) accordingly. These innovations and changes include the introduction of information and communication technology (ICT) into the school system (NPE 2004).     

The year 1983 marks a turning point in the educational history of Nigeria as the Open Distance Education (ODE) was introduced into the country. This programme could not be sustained for long due to military coups as most of the democratic programmes were suspended after the coup. But from 1983, the educational history of Nigeria received a surge as diverse set of technological tools and resources (ICT) were put in use in her strive to achieve her goal of Education For All (EFA) Nigerians. At the two world milestones of Basic Education, Jomtien and Dakar, world leaders reiterated on the deplorable and slow progress towards the achievement of the goals of EFA. In 2000, there were still on the best estimates 113 million out of school children (Parraton 2001:2). The situation in Nigeria also looks bleak. Various statistics indicate that majority of Nigerians are yet to be reached (the class of the poor, illiterate, women, marginalised and those living in remote areas) through one form of education or the other. When we therefore consider her population of 120 million (Common Country Assessment, 2001), her poverty rate of 67.8% and her 70% rural population (Jegede 2003), what we visualise and the conclusion drawn is the tremendous need to meet the demands for education at all cost.

In the year 2002, The National Open University of Nigeria, satellite-based video and audio conferencing supplemented by print-materials and recorded video was founded by the then Nigerian President, Olusegun Obasanjo, to train teachers and others who have not obtained the requisite degree for their current job placement from any geographical distance. In the 2003, the Enugu centre of theNational Open University of Nigeria took off with their administrative office located at Old Party House Trans Ekulu, by Nike lake road Enugu in Enugu State.
Sequel to the revision of the Nigeria policy on Education (NPE 2004), the Ebonyi State University management wasted no time in constituting a committee chaired by the then Deputy Vice Chancellor, Professor Celina Oko, to conduct a feasibility study for the introduction of information and communication technology (ICT) centre for the university. This project was realized in the year 2005 with assistance from the Education Trust Fund (ETF). The ICT centre is located at the CAS campus of the university in Abakaliki.    

1.2         STATEMENT OF THE PROBLEM 

The 21st century marketing environment is characterized by e-encounter. This phenomenon has tremendous implication for the educational sector which is now more competitive than ever. It is important that academic staff of our universities should acquire relevant skills like the use of computer-based multi-media and interface network connections and this requires training and re-training in order to excel in all e-permeated market environment. Empirical studies have established that teachers’ ability and willingness to use ICT and integrate it into their teaching is largely dependent on the professional development they receive (Davis, 2003; Pearson, 2003; Selinger & Austin, 2003; Watson, 2001, as cited by Achimugu et al). With the internet, people can access information, buy and sell educational services in any part of the world by means of ICT. Without specific skills acquired vigorously through learning and training, lecturers and students will be left behind the voyage of competition.

ICT in Education is a move away from a transmissive teacher-dominated model of education to a more interactive form of learning where students can adapt and apply learning to their own needs independent of time and distance. It is essential for students to be able to question, discuss and analyse their learning in a social context.

The National Policy for Information Technology and Education in Nigeria as noted by Rowland (1996) and cited in Hafkin (2002), was categorized into vertical, infrastructural, and horizontal policies. Vertical ICT policy addresses sectored needs, such as education, health and tourism. (Achimugu, Oluwagbemi and Oluwaranti: 2010:3).  These three aspects were adequately addressed in the Nigerian IT policy. Though there is presence of these ICT facilities in our higher institutions, it is pertinent to note that the students and lecturers do not have the requisite skills to fully tap the advantages of the ICT. Furthermore, the lack of zeal and interest witnessed among the students and lecturers in the usage of these ICT facilities constitute a negative attitude in the realization of the intention for establishing the ICT centres in our universities. In most cases where some students and lecturers are interested in using the ICT facilities, lack of infrastructural support base such as regular power supply and adequate numbers of computers to take care of them becomes a problem. Moreover, the ICT support staff at the centres is not only insufficient, but that they do not often possess the necessary skills to assist when there is a problem. The question now is whether these ICT facilities so provided are functional, effective and efficient to achieve the purpose for which it was provided for? .
1.3   OBJECTIVES OF THE STUDY:
The general objective of this study will be to Evaluate Information and Communication Technology (ICT) in marketing of educational services: a comparative study of  National Open University of Nigeria Enugu centre and Ebonyi State University Abakaliki. Specifically, this study intends to:
1. Determine the extent to which ICT is functional and effective in the institutions.
2. Determine the extent to which students and lecturers are knowledgeable in the use of ICT.
3. Determine the extent to which lecturers integrate ICT in marketing educational services to     
    Students.       

4. Determine the extent to which poor infrastructural support-base inhibits ICT adoption and usage



1.4      RESEARCH QUESTIONS 
To achieve the objectives of this study, the following research questions are developed and their answers will be sought in the course of the study.
1. To what extent is ICT functional and effective in the institutions?    
2. To what extent are students and lecturers knowledgeable in the use of ICT?
3. To what extent do the lecturers integrate ICT in marketing educational services to students?     
4. To what extent does poor infrastructural support-base inhibit ICT adoption and usage?   

1.5   STATEMENT OF THE HYPOTHESES:

1.   H0:  ICT is not functional and effective in both institutions.
2.   H0:  Students and lecturers are not knowledgeable in the use of ICT in both institutions.
3.   H0:  Lecturers do not integrate ICT in marketing educational services to students in both institutions.      
4.   H0: Poor infrastructural support-base is not a factor that inhibits ICT adoption and usage in both institutions.

1.6   SIGNIFICANCE OF THE STUDY:
The research findings and recommendations will be of a great benefit to numerous groups: Federal Ministry of Education, State Ministries of Education, Local Education Authorities and other private school proprietors as it will serve as a working document for policy formulation in education sector.
It will be of benefit to students and lecturers as it will expose areas of laxity which attention needed to be focused on. Also, the grey areas which offer more opportunities for marketing of educational services will be unveiled.    
Finally, the study will provide a basis for further studies or research by students or other researchers.

1.7    SCOPE OF THE STUDY:
The study intends to cover all aspects of marketing of education and its services through ICT at the National Open University Enugu Study Centre and the Ebonyi State University, Abakaliki.

1.8   LIMITATIONS OF THE STUDY:
Non availability of materials in the area of study as well as constraints in accessing documents due to their sensitive nature may pose a barrier to doing a more comprehensive work. But effort will be made to ensure that the authentic and reliable data will be used and that other limitations will not affect the accuracy of the work.

CHAPTER TWO
                 REVIEW OF RELATED LITERATURE
This chapter will present a critical review of available literature on Information Communication and Technology (ICT) in Marketing Educational Services. Related literature is reviewed and organised under the following headings:
i           Academic review.
ii          Theoretical framework.

2.1   ACADEMIC REVIEW
Achimugu, Oluwagbemi and Oluwaranti, (2010)   conducted a study on Evaluation of Impact of  ICT Diffusion in Nigeria’s Higher Educational Institutions. In carrying out this analysis, the following four key questions were taken into consideration:
1. What does the Nigerian national policy for information technology tell us about education?
2. How adequate is the policy for the integration of ICT in the Nigerian education system?
3. What implications are there for the Nigerian education system?
4. What agenda is needed to redefine the national policy to cater for the country’s education system?
The stated objectives stressed that information technology must be used to:
a. Empower the youth with IT skills and prepare them for global competitiveness.
b. Integrate IT into the mainstream of education and training.
c. Establish new multifaceted IT institutions as centres of excellence to ensure Nigeria’s competitiveness in international markets.

A combination of observation, interview and document materials (textbooks, articles and reports) which they believe are valuable sources of data about educational research for data gathering was employed as methodology for carrying out this research. The findings of the research suggest that inadequate infrastructure, skilled manpower, resistance to change and inadequate funding are the major challenges facing ICT utilization or diffusion in Nigerian Tertiary Institutions.
They concluded by recommending that: Nigerian tertiary education need to fully utilize ICT resources to make education widely available and accessible at reduced cost, hence this study.

Obijiofor, Inayatullah and Stevenson .(1999) carried out a pilot study on the impact of new information and communication technologies (ICTS) on socioeconomic and educational development of Africa and the Asia-pacific: The countries in which this study was conducted are Cote d'Ivoire, Ghana, Nigeria, Uganda (Africa), Fiji and the Philippines (Asia-Pacific). The Research Methodology adopted for this study was an interpretive research strategy which allows a researcher to interact with a social group being studied as well as enable the researcher to observe and record the processes of decision‑making and social practices. The methods used in collecting data consisted of semi‑structured personal interviews, focused group interviews, examination of historical documents and personal observation. Findings: There was a general opinion that the ICTs are in existence and that a majority of the people are aware, although access remains a problem.
They tried to find out whether the respondents considered the use of these technologies as appropriate to their environment. There was a clear unanimity of opinion on this issue. However, not every respondent considered the use of ICTs as appropriate to Africa, in view of the problem of illiteracy. They recommend the following:  
·        Implementation must be linked to local problems, specifically to poverty alleviation.      This linkage must be direct, showing stakeholders the benefits of using ICTs for economic growth.
·         Implementation must also show how ICT can transform education, making it far more interactive and empowering for students and professors/teachers.
·        Implementation must occur within a policy context guided by participatory action research, where all stakeholders in an iterative manner define their needs, goals and concerns.
Swarts and Wachira (2010) conducted a study on ‘ICT in Education: Situational Analysis in Tanzania’. The methodology used by the authors include: (i) a desk study of relevant government and other related documents; (ii) a country visit, which took place between 15th -19th June 2009, during which interviews, meetings and focus group discussions were held with key stakeholders (Ministry of Education and Vocational Training and its agencies, other government agencies in charge of ICT, educational institutions and development partners) involved in ICT in education initiatives, and (iii) a Round Table meeting of stakeholders on 19 June 2009 during which the preliminary findings of the country visit were presented, discussed and validated. The findings of this situational analysis Reveals that:
(a) The government and the MOEVT recognize the potential of ICT to act as a tool for improving education delivery, outcomes and impact, as evidenced through the national plans, policies and strategies.
(b) A number of initiatives were currently being implemented to train teachers and administrators (e.g. Education for Empowerment, Rotary Club/UK, Bright Education Trust Fund), to provide refurbished or new computers to schools (e.g. Rotary Club, Barclays Bank) etc.
(c) While no official estimates exist, there appears to be a very small number of primary and secondary schools with ICT and there was no government initiative to provide ICT for schools. Those with ICT have either benefited from parent contributions or donations from non-governmental organizations and some private sector companies.
(d) ICT, if appropriately used can assist in addressing the key educational challenges, e.g. e-learning and m-learning technologies and alternative delivery systems for access; rich and interactive digital content to improve quality; assistive technologies to contribute to equity; and the inclusion of ICT skills in the curriculum and the use of ICT to support 21st century learning can increase relevance.
(e) Although government commitment is high as evidenced by the policies and strategies, organizational structures and culture, lack of skills in critical areas, lack of strategic vision and planning, insufficient financial resources and inadequate infrastructure hamper the ability of the sector to integrate and use ICT effectively.
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They finally recommended that due to widespread lack of coordination of activities and initiatives related to ICT in education, lack of structure at the Ministry level to champion and own ICT integration in education, lack of explicit budgetary allocation for ICT integration, lack of baseline data on the state of ICT in education institutions, lack of definitive and deliberate steps to use ICT in teaching and learning, provides a clear avenue for GeSCI (Global e-Schools and Communities Initiative) to offer its strategic advice in helping the government translate its policy, plans and goodwill into implementable plans and activities. This would require a country programme for these issues to be addressed holistically, systematically and systemically.

2.2    THEORETICAL FRAMEWORK:
Learning theory
There are two major theories of learning, viz: the behaviourist view and the constructivist view.
Both of these views have heavily influenced the development of educational software.
The work of the American Psychologist, B. F. Skinner has had the most influence. Skinner believed that people can learn more effectively if their environment is carefully controlled, the behaviourist view. He developed the principles of operant (behaviour) conditioning which basically stated that: “If the occurrence of an operant is followed by the presentation of a reinforcing stimulus, the strength is increased”. (Skinner, 1938)
This provides the simple tactic of reinforcing the correct behaviour through reward and no action being taken for a wrong behaviour. This led to the use of computers as teaching machines (Skinner, 1958). Today many educational computer programs depend on supplying a set of stimuli, which are more often than not multimedia in nature, followed by the measurement of a response. However, these programs often move away from being purely Skinnerian in nature by not only rewarding correct responses but also attempting to correct the wrong responses. There are many examples where operant conditioning is still used, especially in the use of ICT with disruptive or low attaining pupils.
The work of Papert (1980) concerns the constructivist approach. His vision of computers being used in education has proved very influential. Papert’s view of the importance of the motivational engagement of the learner contrasts sharply with Skinner who, although recognising this influence, considered it unnecessary for instruction. In the constructivist view the learner as an active participant is involved in structuring their own learning experiences. Papert worked with Piaget who emphasized that the way in which knowledge is structured and organized as well as how the learner’s own perceptions of their prior experiences pre-form the knowledge structure. The importance of how the learner relates new experiences to existing knowledge becomes paramount. Papert used the Logo programming language with its screen turtle as a way of enabling learners to make the transition from concrete experiences such as body positioning and movement, to more formal abstract ways of thinking i.e. writing Logo geometry programs.
Within these two views of learning, operant conditioning emphasises teaching whilst constructivism emphasises learning.

CHAPTER THREE
METHODOLOGY
Basically, the study will involve the generation of data related to ICT in marketing of educational services at the National Open University of Nigeria (NOUN) Enugu study centre and the Ebonyi State University Abakaliki. The various methods and procedures that will be employed with the aim of achieving the set objectives of the study will be outlined in this chapter.

3.1 RESEARCH DESIGN:
The descriptive research design will be used as it deals particularly with survey research which usually involves asking a random sample of individuals to respond to a set of questions about their backgrounds, experiences and attitudes.

3.2 AREA OF STUDY
The area of study is the National Open University of Nigeria (NOUN) Enugu study centre which is located at trans-ekulu Enugu and Ebonyi State University (EBSU) located at Abakaliki, the capital city of Ebonyi State.  
 3.3   POPULATION OF THE STUDY:
The population of this study will constitute the students and the academic staff of  Nstioal Open University of Nigeria (NOUN) Enugu Study Centre and Ebonyi State University, Abakaliki. The figure will be collected from the personnel and registry department of both institutions

3.4   SAMPLING TECHNIQUE:
Simple Random sampling technique will be used for this study. This is because, every member of a population will have equal chance of being selected as a sample. The sampling frame will be the list of all the students and academic staff of NOUN Enugu study centre and Ebonyi State University, Abakaliki (EBSU).

3.5   DETERMINATION OF SAMPLE SIZE:
The formula which will be used to determine the sample size is that proposed by Taro Yamani . viz:

 n  =           N
           1  +  N (e) 2
where: n = sample size
            N = total population
            e = tolerable error
3.6 RESEARCH INSTRUMENT:
The instrument that will be used in this research project are structured questionnaires that is developed from the objectives and the hypotheses of this work. It is divided into sections A, and B. Section A contains personal data, while Section B contains a set of structured questions relating to the objectives of this research project to which the respondents will be required to answer by ticking their responses. Finally, test of hypotheses contains a 5 point likert scale with structured statements and options against which the respondents are required to tick in their responses.  


3.7 SOURCES AND TYPES OF DATA:
The source of data for this research will come from the students and the academic staff within the scope of this study. Questionnaire will be used to generate the desired data.  

3.8 VALIDITY OF INSTRUMENT
The questionnaire will be subjected to validity tests as it will be shown to and discussed with the supervisor for face and content validation. Also, it will be subjected to the faculty postgraduate examination panel for necessary corrections and modifications before administering it to the sample population.

3.9 RELIABILITY OF INSTRUMENT
Test-retest method will be used to determine the reliability of the instruments used. It will involve the administration of the questionnaire to the same persons on two different occasions. The results will be tested using correlation coefficient.
3.10 ANALYTICAL TECHNIQUE:
The analytical technique that will be used for this study is Z score (test), tables and percentages to test the hypotheses formulated.
3.11 PROCEDURES FOR ACHIEVING OBJECTIVES
OBJECTIVE I:  The first objective will be attained by the analysis of the data collected from the respondents through the questionnaire that will be administered using tables, percentages and Z-score test.
OBJECTIVE II: The second objective will be accomplished by the analysis of the data collected from the respondents through the questionnaire that will be administered using tables, percentages and Z-score test.
OBJECTIVE III: The third objective will also be achieved by the analysis of relevant data collected from the respondents through the questionnaire that will be administered using tables, percentages and Z-score test.
OBJECTIVE IV: Finally, the Last objective will be accomplished through the analysis of relevant data collected through the questionnaire that will be administered to respondents of both institutions

REFERENCES

Achimugu, P., Oluwagbemi, O.  and Oluwaranti, A. (2010):An
       Evaluation of the Impact of ICT Diffusion in Nigeria’s Higher  
       Educational Institutions. Journal of Information Technology Impact    
       10(1), 25-34.

Aronowitz Stanley (2000) The Knowledge Factory: Dismantling the    
      Corporate University and Creating True Higher Learning. Boston:   
      Beacon Press.196P.(www.stanlyaronowitz.org/) accessed
    on16th October 2011.

Blurton, C.,(1999) “New Directions of ICT-Use in Education”. Available   
      online (http://www.unesco.org/edict.pdf)  accessed 14th October 2011.

   Jegede, O.J. (2003) Taking the Distance Out of Higher Education in 21st Century
 Nigeria. An Invited Convocation Lecture Presented at the Federal Polytechnic         
 Oko, Anambra State on the 28th of November 2003.

 Kotler, P. (1989). Principles of Marketing, 4th (ed) New Jessy, Prentice Hall International.

Obijiofor, L., Inayatullah, S. and Stevenson, T. (1999):Impact of new
      Information and Communication Technologies (ICTs) on Socioeconomic and   
      Educational Development of Africa and the Asia-pacific:   
      private.(www.Manufacture.org). Accessed 26thSeptember 2011.

Omidinia, S., Masrom, M and Selamat, H. (2011): Review of E-
       Learning and ICT Infrastructure in Developing Countries (Case
       Study of Iran). American Journal of Economics and Business
       Administration 3(1), 120-125.

Papert, .S. (1980): Constructionism: Wikipedia, the free encyclopedia.

   Papert, .S. (1980): Mindstorms: Children, Computers, and Powerful Ideas.  New York: Basic Books.
   Parraton, H. (2001): Models of Open Learning. OSAC Journal of Open Schooling. 1 (1), 2.

Swarts, P., and Wachira, E. M. (2010): ICT in Education:          
       Situational Analysis in Tanzania. (http://creativecommons.org/licenses/by-nc-  
       sa/3.0/)

Skinner, Burrhus, F. (1958): Behaviorism:

  Terhemba, Nom AMBE-UVA (2007): National Open University of Nigeria                                      
        (NOUN): A Historical Perspective and Challenges. Turkish Online Journal of    
        Distance Education-TOJDE.  8(1), 6.                      

                              QUESTIONNAIRE FOR STUDENTS

Department of Marketing
Ebonyi State University
Abakaliki
6th Feb., 2012.
Dear respondent,
I am a research student in Marketing Department, Faculty of Management Sciences, Ebonyi State University, Abakaliki. I am conducting a study on Information Communication and Technology (ICT) in Marketing Educational Services:
The National Open University of Nigeria (NOUN), Enugu Study Centre and the Ebonyi State University Abakaliki have been chosen as a research base.
It would be appreciated if you could please assist in completing the attached questionnaire while you are assured that all information provided will be treated in strict confidence and it’s mainly for academic purpose.
Thank you
Yours faithfully

INSTRUCTION: lease tick [  ] for the answer from the option provided below and or complete the blank spaces with necessary information as may be appropriate.
                       SECTION A

1.         What is your Sex?
           (a)  Male [  ]               (b) Female [  ]

2.         What is your level of education so far?    (a)SSCE/GCE [  ]
          (b) ND./ NCE [  ] (c) HND/Degree [  ](d) Postgraduate[  ]

  3.    Which faculty do you belong to (specify please) ………………………
         ………………………………………………………………………….. 
      

SECTION B

1.   Which institution do you belong to?
        i. National Open University of Nigeria (NOUN) (a) Yes [  ] (b) No [   ]
        ii Ebonyi State University Abakaliki (EBSU)      (a) yes [  ] (b) No [  ]

2.    Are you computer literate?   
       (a)  Yes [  ]       (b) No [  ]
3.       To what extent are you Computer litrate?                                                                  (a) To a very great extent [  ] (b) To a great extent [  ] (c) undecided [  ] (d) Not to a great extent [  ]
4.       Do you have a personal Computer?
          (a) Yes [  ]              (b) No [  ]
5.      How often do you use computer?                                                                     
         (a)Very often [  ]  (b) Often [  ] (c) Rarely  [  ] (d) Not at all [  ].
6.         Does your institution have ICT centre?
               (a) Yes [  ]              (b) No [  ]
7.            What do you use the ICT centre in your institution for?
         (a) Doing assignments [  ]    (b) Receiving lectures/lecture materials [  ]  (c) Writing exams [  ] (d) Doing registration [  ] (e) Research work [  ].
8.         Would you agree that the ICT centre serves your educational purposes?
            (a) Strongly agree [  ] (b) Agree [  ] (c) Disagree [  ] (d) Strongly Disagree
            (e) Undecided [  ]
9.         Does your institution offer any compulsory ICT course(s)?
                        (a) Yes [  ]              (b) No [  ]
10.       Does your institution have regular alternative power supply for the ICT centre?
            (a) Yes [  ]              (b) No [  ]
11.       How would you rate the performance of the staff of the ICT centre?
            (a) Excellent [  ]    (b) very good [  ]      (c) good  [  ]   (d) fair [  ]      (e) poor [  ] (f) No idea [   ]
12.       Does your  ICT centre charge any fee from students?
                        (a) Yes [  ]              (b) No [  ]
13.       How would you rate the fees charged by the ICT centre in relation to the fees charged outside your institution?
            (a) Very high [  ] (b) High  [  ] (c)  Moderate [  ]  (d) low [  ]
14.       Is the usage of the ICT centre in your institution made compulsory?
                        (a) Yes [  ]              (b) No [  ]
15.       In your view, is ICT an important medium for delivering educational services?
          (a) Strongly agree [  ] (b) Agree [  ] (c) Disagree [  ] (d) Strongly disagree       (e) Undecided [  ]
16.       Would you agree that poor electricity supply is a problem that affect the use of  ICT in your institution?
            (a) Strongly agree [  ] (b) Agree [  ] (c) Disagree [  ] (d) Strongly disagree          (e) Undecided [  ]
17.       Would you agree that poor network/server is a problem that affect the use of  ICT in your institution?
            (a) Strongly agree [  ] (b) Agree [  ] (c) Disagree [  ] (d) Strongly disagree      (e) Undecided
18.       To what extent does poor electricity supply inhibit  ICT usage in your institution?
            (a) To a very great extent [  ] (b) To a great extent [  ] (c) Undecided [  ]                                     (d) Not to a great extent [  ]
19.       Do your lecturers integrate ICT in their lecture/teaching modes?
         (a) Yes [  ] (b) No [  ]
20.    To what extent do they integrate ICT in their lecture modes
         (a) To a very great extent [  ] (b) To a great extent [  ] (c) undecided [  ] (d) Not a great extent [  ]

21.    What are the things you do not like about ICT?  ……………………………….
……………………………………………………………………………….. ………………………………………………………………………………..
22.       Would you agree that the future of education in Nigeria is heavily dependent on ICT?
            (a) Strongly Agree [  ] (b) Agree [  ] (c) Disagree [  ] (d) Strongly Disagree
            (e) Undecided [  ]
                     
                               SECTION C

1.         What is your Sex?
           (a)  Male [  ]               (b) Female [  ]

2.         What is your level of education so far?    (a)SSCE/GCE [  ]
          (b) ND / NCE [  ] (c) HND/Degree [  ](d) Master/P.HD [  ]

3.         Which of this group do you belong to?
           (a) Academic [  ],  (b) None Academic [  ].

4.      What is your status/Designation? (Please specify) …………………….

5.       Cognate working experience?  (a) Below 1year [   ]
          (b) 1year- 5years [  ] (c) 6years – 10years [  ] (c) 11years – 15years [  ]
          (d) 16years – 20years [   ] (e) 21years -25years [  ] (f) 26years and above [  ]

6.        Marital status? (a) Single [  ] (b) Married [   ] (c) Divorced/separated [  ]
           Widowed [   ]                                           

                                   SECTION D

1.     Which institution do you belong to?
        i. National Open University of Nigeria (NOUN) (a) Yes [  ] (b) No [   ]
        ii Ebonyi State University Abakaliki (EBSU)      (a) yes [  ] (b) No [  ]

2.    Are you Computer literate?
       (a)  Yes [  ]       (b) No [  ]


3     To what extent are you Computer literate?                                                                
      (a) to a very great extent [  ] (b) to a great extent [  ], (c) undecided [  ] (d) Not to     
       a great extent [  ]

4.    Do you have a personal Computer?
        (a)  Yes [  ]       (b) No [  ]


5.    How often do you use Computer?
       (a)  Very often [  ]  (b) Often [  ] (c) Rarely  [  ] (d) Not at all [  ].

6.    Do you integrate ICT in your lecture method?
       (a)  Yes [  ]       (b) No [  ]

7.    To what extent do you integrate ICT in your lecture method?
       (a) To a very great extent [  ] (b) To a great extent [  ] (c) undecided [  ] (d) Not       
       a great extent [  ]

8.    Would you agree that the integration of ICT in your lecture method enhance 
       the understanding of your lectures by the students?
       (a) Strongly Agree [  ] (b) Agree [  ] (c) Disagree [  ] (d) Strongly Disagree [  ]
       (e) Undecided [  ]

9.    Which medium do you adopt for your integration of ICT in your lecture 
       method?
       (a) Power Point [  ] (b) e-materials [  ] (c) Tapes [  ] (d) Video clips [  ]

10.  Do you seek the services of ICT experts in other to integrate ICT in your 
       lecture method?
       (a)  Yes [  ]       (b) No [  ]
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