The Practical Ways In Which An Organization Can Measure Customer
Satisfaction Through Customer
Facing Personnel
1. By encouraging face to face dealings: It is important to meet the client regularly. The client fards it easier to
relate to and work with someone they see
regularly as opposed to a new face in
the banking hall
2. Responding to message promptly and keeping clients
informed: This goes
without saying as it can be very
annoying to wait around for das for a response to an email or
phone call
3. Being friendly well approachable: It is very important to be friendly, conteous and make the client feel like they have a personal friend in the organization who is always there to help them out .
4. Having a clearly : defined customer service policy : a clearly deined customer service policy
will gave a lot of time and effort in the long run
5. Attention to detail: It is also useful to pay
attention to little details showing the
customer that the organization cares .
it could be as simple as sending
happy birthday cards.
6. Anticipate clients need and go out of the way to help them out
Honouring promises : It is very
important to under promise and over deliver as it increases the customers faith
in the organization