FIVE EASY STEPS TO MOVE THE CLIENT FROM SATISFACTION TO DELIGHT


1.                  Address the customer by name in the context with the right prefix  (Mr., Mrs., doctor, professor etc). This  step is in every customer service  article published but not many  organizations do it . It makes as client feel important when they are greeted by their name as they work through the  door
2.                  Show  appreciation: It starts with a simple  thank you as the customer is leaving  the office appreciate goes well behind this  simple  kind  gesture
3.                  Empower employees:  The organization needs to empower employees to benel
negotiable   rules sometimes for the  sake of the customer
4.                  Go the extra mile: Customer is enjoy the fact that businesses stretch service principles just for  them  conclude a trash  joy for a regular customer in a heat  without charging extra for the service  put  aside a customers preferred product  to it is ready and waiting the next Time  they come into the organizations
5.                  Follow up:  Some organizations call after a scheduled  service to ensure  the  situation was  handled to the    customers satisfaction when  a business  phones  to make sure the  customer is   being  cared for properly, it makes the client feel  important and valued. 
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