TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY FOR ORGANIZATIONAL GROWTH (A STUDY OF KIA MOTOR MANUFACTURING COMPANY LAGOS)

TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY
FOR ORGANIZATIONAL GROWTH
(A CASE STUDY OF KIA MOTOR MANUFACTURING COMPANY LAGOS)

A RESEARCH PROJECT SUBMITTED TO THE DEPARTMENT OF BUSINESS ADMINISTRATION

IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE DEGREE (B.SC) INBUSINESS ADMINISTRATION

FACULTY OF MANAGEMENT SCIENCES


ABSTRACT
The study examines “the total quality management (TQM) as a corporate strategy for growth (A case study of kia motors manufacturing company in Lagos metropolis)” Some firms aspire to be market leaders without considering their customers as being vital to success. This has led to the collapse of erstwhile good business. Due to this, the necessity for total quality management in organizations was probed. In other to successfully achieve the purpose of this study, the following objectives were set to examine the level of awareness of total quality management(TQM) by management of kia motors. To find out the extent of application of total quality management kia motors limited and to ascertain challenges facing the application of the concept in kia motors. A sample size of 121 employees of the organizations was served with questionnaire to generate the data. The data elicited were analyzed using tables and simply percentage. From the findings, it is obvious that the level of participation of the employee in the planning process determine the work ability of TQM in kia motors. Also it was discovered that the degree of commitment of staff is proportional to the impact of TQM. Moreso, the success of TQM requires consistent training, retaining and development of the workforce, and TQM has been implemented on the employees and customers of kia motors to a large extent to satisfy both customers and employees needs towards the achievement of the organizational goal. In recommendation total quality management should be handled with care since its primary aim is to satisfy customers and improve service delivery. Also management should as a matter of fact, involve employees in the planning process, so that employees participation and commitment will be enhance and guaranteed.


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TABLE OF CONTENT
CHAPTER ONE: INTRODUCTION
1.1 Background of Study                                                                 1
1.2 Statement of the Problem                                                          6
1.3 Objectives of the Study                                                             7
1.4 Research Questions                                                                   8
1.5 Research Hypotheses                                                                9
1.6 Significance of The Study                                                        10
1.7 Scope of the Study                                                                     11
1.8 Limitations of the Study                                                           12
1.9 Definition of Terms                                                                   12
References                                                                                  14
CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1 Theoretical Framework of the study                          15
2.2 Conceptual Framework of the study                          17
2.3 Historical Background of the study                            19
2.4 Reviews According to the objectives of the study   20
     References                                                                                   25


CHAPTER THREE: RESEARCH DESIGN &METHODOLOGY
3.1 Research Design                                                                                    26
3.2 Area of the study                                                                       27
3.3 Sources of Data                                                                          28
3.3.1 Primary Data                                                                           28
3.3.2 Secondary Data                                                                      28
3.4 Population of the Study                                                                        29
3.5 Sample Size, Determination and Sample Techniques          30
3.6 Method of Data Collection                                                      31
3.7 Validity of the Instrument                                                        31
3.8 Reliability of the Instrument                                                    32
3.9 Methods of Data Presentation and Analysis                         32
   References                                                                                     33
CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND DISCUSSION OF FINDINGS
4.1 Data Presentation, Analysis and Discussion of Findings
4.2 Test of Hypotheses

LIST OF TABLES
Table 4.1:      Distribution of Questionnaire
Table 4.2:      Is There an Existence of Quality Monitoring Agencies
Table 4.3:      Age Distribution of Respondents
Table 4.4:      Length of Service
Table 4.5:      Department of workers
Table 4.6:      Business of the Company
Table 4.7:      Factors Considered In Production
Table 4.8:      Whether Kia Product Company Can Complete with Foreign Product
Table 4.9:      What is the Secret of the Standard of Product in Kia
Table 4.10:   What Method Of Quality Management
Table 4.11:   Which Department is Responsible for Implementation
Table 4.12:   What Effect of Quality Does Management in Kia Manufacturing Limited Product Have
Table 4.13:   What is the Quality Management Control Policy in Kia Company
Table 4.14:   Does Quality Management Requires Special Training for the Workers
Table 4.15:   Is There Any Quality Awareness about Their Product
Table 4.16:   Level of Education                                                                      

Table 4.17:   The Problems the Kia Manufacturing Company Encountered


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APPENDIX II
QUESTIONNAIRES

Instruction: please tick in the box (es) provided

1.      What is your gender?
(a)        Male
(b)  Female
2.      What is your educational qualification
a.      WASSCE/NECO/GCE
b.      MSE/MA/MBA
c.      OND/NCE
d.      Ph.D
3.      What is your working experiences?
a.      1-5 yrs
b.      6-10 yrs
c.      11-15 yrs
d.      16 and above
4.      What is your age?
a.      20-30
b.      31-40
c.      41-50
d.      50 and above
5.      What is your department?
a.      Business
b.      Administrative
c.      Personnel
d.      Logistic

6.      What is your marital status?
a.      Single
b.      Married
c.      Separated
d.      Divorced
e.      Widow/widower
7.      Reward and recognition on TQM should be based on the fact that good performance derives  more challenging work.
a.      Strongly agree
b.       Agree
c.      Strongly disagree
d.      Disagree
8.      The application of TQM in Kia has made the corporation to be effective and efficient in the petroleum exploitation, exploration, distribution and marketing.
a.      Strongly agree
b.      Agree
c.      Strongly disagree
d.      Disagree
e.      Undecided 


9.      The total quality management has change the working of Kia employee.
a.      Strongly agree
b.      Agree
c.      Strongly disagree
d.      Disagree
e.      Undecided 
10. The success stood of TQM in Kia is as a result of the following training.
a.      Strongly agree
b.      Agree
c.      Strongly disagree
d.      Disagree
e.      Undecided
11. Management  commitment
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
12. Corporate policy and strategy
a.      Agree
b.      Strongly
c.      Disagree
d.      Undecided

13. TQM co-ordinators
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
14. Steering committee substance of programme
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
15. The standard of the products can compete effectively with any other product.
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
16. Total quality management requires special training for the workers.
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
Undecided 
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