RECOMENDATIONS OF TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY FOR ORGANIZATIONAL GROWTH

CHAPTER FIVE
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 SUMMARY OF FINDINGS
Total quality management, is one of the modern approach to management in Nigeria. It application at the workplace has proved to be useful and result oriented in Nigeria organizations.
Kia motors, Lagos have used total quality management to modify their work processes, as well as to achieve and sustain competitive edge.

Total quality management as a strategy which are aimed tool on business has enabled corporate bodies to develop plans and strategies which are aimed at improving customer satisfaction, and employee and organizational performances.
From our analysis, it is obvious that the level of participation of the employee in the planning process determines the workability of total quality management. This is because in the implementation of total quality management, all the employees at the workplace need to get involved.


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Therefore, the success of total quality management cannot be felt, if workers do not participate in the planning but only come in to deliver it. Further still, it was discovered that the degree of commitment of staff is closely related to the impact of total quality management at the workplace. Indeed, if the works are not committed, the aim of total quality management will be defeated. However, for the employee to be committed, their work schedule must be clearly defined. They must also understand clearly the working of total quality management.
Furthermore, it is also evident that the success of total quality management requires training, retraining and development of the workforce. Training, involves the improvement of human resources at the workplace. Implicitly, for total quality management implementation, the workers are supposed to be adequately trained and retrained about the details and complexities of total quality management. This will enable the workers to be able to adopt total quality management to their work.
As a matter of fact, total quality management as a new philosophy of business needs to be propagated through the use of constant or regular training of manpower. As we know, manpower is a complex resource and if change is introduced without a clear definition and improvement is still of the employee, the effect of such change will not be ineffective but will produce negative results.
It was also observe from our analysis that total quality management implementation is significant related to customer satisfaction and increase in employee performance. This is because if the customer’s needs are not adequately satisfied with appropriate services, it means that the aim of total quality management concept has not been achieved. To buthness this point, Baridam (2002), argued that total quality management gives room for increased on customer focus and satisfaction, improved quality and employee performance. This assertion is in line with our findings. This assert that total quality management is very important and a strategic that allows a firms to withstand their competitors.

5.2 CONCLUSION
Going by the above findings, we are disposed to conclude that in assessing that quality management in any organization, the employee must have a focus of customers’ needs, wants and preferences.
This will facilitate total quality management change process.
Moreover, the basic requirement for the application of total quality management is training, retraining and development of manpower, definition of new roles and constant environment scanning through regular market survey.
Finally, it was observed that total quality management has been implemented on customers of Kia motors limited, Lagos to a large extent. The adoption and application gave rise to improved work processes, improved output, letter attention on customer’s needs and satisfaction.

5.3 RECOMMENDATIONS
Based on the above conclusion, the following recommendations are made;
        I.            Total quality management should be handled with care since its primary aim is to satisfy customers and improve service delivery. The organization must be alert to errors and inaccuracies resulting from forecasting errors and changing conditions. However, consumer satisfaction should not be allowed to exert inflexible control over organizational goals particularly in the face of changing environment at needs.
     II.            Management should be a matter of fact, involve employees in the planning process, so that employees participation and commitment will be enhance and guaranteed management should as a matter necessarily define clearly the role and duties of employees in impacting total quality management.
   III.            Equally, management should identify training needs, and continuously train to develop its manpower and motivate employees as this will enhance their performance.
  IV.            Finally, management should also empower motivate employees as this will enhance their performance.

5.4       SUGGESTIONS FOR FURTHER RESEARCH
            Due to obvious limitations to the study of this nature in terms of the researchers combination of the tedious bank job with academic work leads, time and resources constrains, I wish to suggest for further research the measures that can take by tertiary institutions to improve on their students morale in identifying with the set of objectives for a higher productivity job satisfaction and self-actualizations.







BIBLOGRAPHY
Adedranadekunle (1997), Marketing Fundamental Principle and Practice Ibadan: Aerolleltd.

Boone, i.e. and Kurtz, o.l. (1996), Contemporary Business 8thed. New Dryden Press. Cliff Bowman and Such d. (1981)

CliffBowman and Such d. (1981), Strategic Management.

London; Macmillan Conti. (1993) Building Total Quality

London. Chapman and Hall inc.

Crossby, P.B. (1979), Quality is Free New York McGraw Hill Inc.

George, j.m. and Jones, g.r. (1996), Understanding and Managing Organization Behavior Addison Wesley Publishing Company incUsa.

Imaga, e. u. l. (2000), AManual of Corporate Planning and Strategic Business Policy. It major Objective of Total Quality Management in the Nigeria Context Enugu Rhycekere

Iwuji, v.b.c. (ed.) (2001), Research Methods in Education and Social Sciences OwerriJoe Mankpa’sPublishers.

Juran, j.m. and Guyan, f.m. (1980), Quality Planning and Analysis New York: McGraw hill.

Lucky, i. (1984), Business Administration and Quality Management New York: McGraw ru

Nwachulwu, c.c (1998), Management: Basic the ORIES and Practices. Aba CheedalGlobal Prints ltd.

OnyekwereOkaparaet all (2005), Research for Academic Purposed Enugu’s ed. Denmark publishers ltd.

Oranus, Seye (1998), Vision for Integrated Development. Total Quality Management: Another Building Block for the Economic Future of Nigeria Lagos Mac-Dignition Ltd.

Udo, G. (2003), Modern Methods Enugu Institute for Development Studies UNEC.

Walton, M. (1996), The Deming Management Method Nulukekee, W.T. Quality Price.

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Japan: Journal of Consumer Affairs.



Appendix

Name of University
Faculty of Management Science
Department of Business Administration.
Date here
                       
Dear respondents

I am a B.Sc or M.Sc student of the above mentioned university. This questionnaire is designed to elicit relevant information of the assessment on the Total Management (TQM) as a corporate strategy or growth. A case study of Kia, Nissan, motors Nigeria limited, Abuja: which is to serve in partial fulfillment for the award of the (B.Sc) in Management.

Please kindly provide objective award to the following questions. All information provided will be treated in strict confidence.


 Thank you.



Yours Faithfully,


APPENDIX II
QUESTIONNAIRES

Instruction: please tick in the box (es) provided

1.      What is your gender?
(a)        Male
(b)  Female
2.      What is your educational qualification
a.      WASSCE/NECO/GCE
b.      MSE/MA/MBA
c.      OND/NCE
d.      Ph.D
3.      What is your working experiences?
a.      1-5 yrs
b.      6-10 yrs
c.      11-15 yrs
d.      16 and above
4.      What is your age?
a.      20-30
b.      31-40
c.      41-50
d.      50 and above
5.      What is your department?
a.      Business
b.      Administrative
c.      Personnel
d.      Logistic

6.      What is your marital status?
a.      Single
b.      Married
c.      Separated
d.      Divorced
e.      Widow/widower
7.      Reward and recognition on TQM should be based on the fact that good performance derives  more challenging work.
a.      Strongly agree
b.       Agree
c.      Strongly disagree
d.      Disagree
8.      The application of TQM in Kia has made the corporation to be effective and efficient in the petroleum exploitation, exploration, distribution and marketing.
a.      Strongly agree
b.      Agree
c.      Strongly disagree
d.      Disagree
e.      Undecided 


9.      The total quality management has change the working of Kia employee.
a.      Strongly agree
b.      Agree
c.      Strongly disagree
d.      Disagree
e.      Undecided 
10. The success stood of TQM in Kia is as a result of the following training.
a.      Strongly agree
b.      Agree
c.      Strongly disagree
d.      Disagree
e.      Undecided
11. Management  commitment
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
12. Corporate policy and strategy
a.      Agree
b.      Strongly
c.      Disagree
d.      Undecided

13. TQM co-ordinators
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
14. Steering committee substance of programme
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
15. The standard of the products can compete effectively with any other product.
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree
e.      Undecided
16. Total quality management requires special training for the workers.
a.      Strongly agree
b.      Agree
c.      Strongly
d.      Disagree

e.      Undecided 

TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY FOR ORGANIZATIONAL GROWTH
(A CASE STUDY FOR KIA MOTOR MANUFACTURING COMPANY LAGOS)

THIS IS A SAMPLE | WE ARE PROFESSIONALS IN WRITING
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