IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON PERFORMANCE OF BREWERY INDUSTRY IN NIGERIA

A DISSERTATION PRESENTED
   IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTER OF SCIENCE (M.Sc) DEGREE IN MANAGEMENT  
THE DEPARTMENT OF MANAGEMENT,
FACULTY OF BUSINESS ADMINISTRATION
M.Sc Work


ABSTRACT
This dissertation is focused on the Impact of Total Quality Management (TQM) on Performance with a special interest in Nigeria Breweries and Guinness Breweries, Lagos State, Nigeria. TQM is a management approach which aims at incorporating awareness of quality in organizational process. Specifically, the study aimed to pursue the following objectives to: ascertain the impact of TQM on organizational return on investment, identify the challenges posed in the implementation of TQM in organizations, examine the impact of TQM on product wastage and unit cost and evaluate TQM strategy influence on customer satisfaction. The survey research design was adopted for this study. The population of the study is 1550 and the sample size is 318 using Taro Yamane formula. Both primary and secondary data were utilized to collect data for the study. The instruments used for data collection for the study are the questionnaire and guided interview. The hypotheses formulated for this study were tested using the t-test, z-test and Chi-square (X2) respectively. The study found that there is increase in organizational return on investment, that competitive markets and lack of customer focus are the challenges organizations faced in the implementation of TQM; there is a lower level on product wastage and unit cost   and TQM strategies increases customer satisfaction. The study concludes that adopting and implementing TQM principles enhanced the organization’s overall performance and finally recommends that continuous TQM education should be undertaking at all levels, even for those firms that have already acquired a high degree of awareness of the concept (TQM).


TABLE OF CONTENT
Declaration                                                                                                   i
Approval                                                                                                       ii
Dedication                                                                                                     iii
Acknowledgements                                                                                     iv
Abstract                                                                                                         v
List of Tables                                                                                               vi

CHAPTER ONE: INTRODUCTION
1.1       Background of the Study                                                                1
1.2       Statement of Problem                                                                                  4
1.3       Objective of the Study                                                                               4
1.4       Research question                                                                           5
1.5       Research Hypotheses                                                                                  5
1.6       Significance of the study                                                               5
1.7       Scope of the Study                                                                          6
1.8       Limitations of the Study                                                                6
1.9       Profile of Organizations under Study                                                       7
            References                                                                                        11

CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1       Conceptual Framework                                                                               12
2.1.2   Quality Management Principle                                                                 16
2.1.3   Organizational Performance                                                                      18
2.2       Theoretical Framework                                                                  18
2.3       Empirical Review                                                                            22
2.3.1   Impact of TQM on Organizational return on Investment                                  22
2.4       Challenges posed in the Implementation of TQM in Organizations   27
2.5       Impact of TQM on Product Wastage and unit cost                                34
2.6       TQM Strategy Influence on Customer Satisfaction                                38
2.7       Summary of Related Literature Review                                                   42
            References                                                                                        44


CHAPTER THREE: RESEARCH METHODOLOGY
3.1       Research Design                                                                               50
3.2       Sources of Data Collection                                                                        50
3.3       Population of the Study                                                                 50
3.4       Sample Size Determination                                                                        50
3.5       Validity of the Instruments                                                                        51
3.6       Reliability of Instrument                                                                 52
3.7       Data Analysis/Statistical Techniques                                                       52
            Reference                                                                                          54

CHAPTER FOUR: DATA PRESENTATION IN ANALYSIS
4.1       Data Presentation in Analysis                                                                   55
4.2       Testing of Hypothesis                                                                                69
4.3       Discussion of Result                                                                                    76

CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1       Summary of Findings                                                                                  80
5.2       Conclusion                                                                                        80
5.3       Recommendation                                                                            80
5.4       Suggestion for Further Studies                                                                   81
5.5       Contribution to Knowledge                                                                        81
            Bibliography                                                                                     82

            Appendix                                                                                           85  


THIS IS A SAMPLE | WE ARE PROFESSIONALS IN WRITING
Share on Google Plus

Declaimer - MARTINS LIBRARY

NB: Join our Social Media Network on Google Plus | Facebook | Twitter | Linkedin