CHAPTER 4: TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY FOR ORGANIZATIONAL GROWTH

CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND DISCUSSION OF FINDINGS
The presentation of data collected means the way of arranging the different forms of data obtained through various data collecting techniques to enable the researcher perform analysis and exact new meanings from them. The data collected were presented in simple tables. The data analysis was based on the answers to the key questions received from the various departments. The key questions in the questionnaires were analyzed by the use of simple percentages. A total of 174 copies of questionnaire were distributed and 53 were not returned, so the analysis of data was based on the returned questionnaire.



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TABULAR REPRESENTATION OF QUESTIONNAIRE DISTRIBUTION

Tabl4.2: DISTRIBUTION OF QUESTIONNAIRE 
questionnaire
respondents
percentage
No distributed
121
100
No returned
-
-
Number not return
-
-
Total
121
100
Sources: field survey 2014

TABLE 4.2: DISTRIBUTION OF RESPONDENTS
ACCORDING TO LEVEL OF EDUCATION
Age
Respondents
Percentage
SCE

47.28
OND/NCE
73
58.6%
MSc/MBA
48
39.6%
Doctoral decree
2
1.2%
Total
121
100
Sources: field survey, 2014
From the table above in table 4.1, it could be seen that 31 respondents, 18.6% possess SCE, it equivalent to 47.28%, 73 or 58.6% respondents possess OND or NCE, 48 or 39.6% respondents possess MSc or MBA while 2 or 1.2% of the respondent possess Doctoral decree.

TABLE 4.3: AGE DISTRIBUTION OF RESPONDENTS
Age
Respondents
Percentage
20-30
45
37.1
31-40
55
45.4
41-50
15
12.3
51-50
6
4.9
Total
121
100
Sources: field survey, 2014
The above table shows that 45 (37.1%) of the respondents are between the age of 20-30 years, 55(45.4%) of them are between the age of 31-40 years, 15 (12.3%) of them are between the ages of 41-50 years while 6 (4.9%) of them are between 51-60 years.
TABLE 4.4:  DISTRIBUTION OF RESPONDENTS
ACCORDING TO LENGTH OF SERVICE
Length of service
Respondents
Percentage
1-3
33
27.2
6-10
42
34.7
11-13
25
20.6
16-20
13
10.7
21 and above
8
6.6
Total
121
100
Sources: field survey, 2014

From the above table of 4.4, it could be seen that 53 or the percentage of 31.7% workers have 5 years. 42 respondents or 34.7% of the workers have worked between 11-13 years, 13 or 10.7% of the workers have worked for 20 years and above in the company.
TABLE 4.5 DEPARTMENT OF WORKER
Department
respondents
percentage
Production
60
49.5
Marketing
31
25.6
Research & development
10
8.2
Personnel training
8
6.6
Security
8
6.6
Others
4
3.3
Total
121
100
Source: field survey 2014

The table 4.5 above that respective department of workers out of this total frequency of 121 workers sampled, 60 respondents representing 49.5% of the department was the worker in the production department, 25.6 respondent representing 18.6% were  in marketing, 11 or 25.6% of the workers were onresearch and development, 8 or 6.6% of the workers are under personnel and training department whilesecurity, transport and cleaners are 8 and 7 or 6.6% in number.
TABLE 4.6    BUSINESS OF COMPANY
Option
Respondents
Percentage
Assembling
-
-
Service
-
-
All of the above
121
100
Total
121
100
Sources: field survey 2014
The table 4.6 above shows the business of Kia manufacturing limited according to the respondents, the company engages in manufacturing of automobiles, assembling and service.






TABLE 4.7: FACTORS CONSIDERED IN PRODUCTION
Option
Respondents
Percentage
Consumer satisfaction
20
16.5
Company’s image
-
-
Profit
-
-
Laid down standard
21
17.3
All of the above
80
66.1
Total
121
100
Source: field survey, 2014
The table 4.7 above shows that the various factors which company considered in production, those factors are basically consumer satisfaction that was at the range of 27.5% while the profit level was zero.
The laid down standards of company’s image was well as durability of the products.

TABLE 4.8: WHETHER KIA PRODUCTION COMPANY
CAN COMPETE WITH FOREIGN PRODUCT
Option
Respondents
Percentage
Strongly agree
31
18.6
Agree
58
47.9
Disagree
32
19.2
No idea
-
-
Total
121
100
Sources: field survey, 2014
From the above 4.8 table, the views of the whether the products of Kia can compete foreign product, 18.6% of the respondents strongly agreed while respondents 32 or 19.2% disagreed.
This shows that over 80% of the respondents agreed that products of Kia manufacturing ltd are as good as foreign products.

TABLE 4.9 WHAT IS THE SECRET OF THE 3
STANDARD OF PRODUCTION KIA
Option
Respondents
Percentage
Quality management
87
52.1
Administration
9
5.4
Motivation of the workers
-
-
All of above
26
21.4
total
121
100
Sources: field survey 2014
The table 4.9 shows the standard of products in Kia. The respondents were further asked the secret of the standard of the products of Kia. 87 or 52.1% respondents said it is quality management, while 71 or 42.5% of the workers said it is both quality management and good administration.

TABLE 4.10 WHAT METHOD OF QUALITY
MANAGEMENT
Option
Respondents
Percentage
Quality audits
53
31.7
Quality circle
-
-
Inspection
49
29.3
Statistical
-
-
All of the above
19
15.7
Total
121
100
Sources; field survey, 2014
The table 4.10 above shows the methods of quality management. When the respondents were asked the method of quality control management which the company adopted majority of the respondents favoured all of the quality audits circle, inspection and statistical control chart.

TABLE 4.11 WHICH DEPARTMENT IS RESPONSIBILITY FOR IMPLEMENTATION
Option
Respondents
Percentage
Producer
61
50.4
Research & development
60
49.5
Marketing
-
-
Personnel
-
-
Total
121
100
Sources: field survey, 2014
The table 4.11 above shows that in the company the department responsible for the implementation of the workers in the research and development department.




TABLE 4.12 WHAT EFFECT OF QUALITY DOES
MANAGEMENT IN KIA MANUFACTURING LIMITED PRODUCT HAVE
Option
Respondents
Percentage
Quality improvement
43
25.7
Production modification
-
-
Defect prevention
7
4.2
Reduction of product
-
-
Improving  marketability product
11
6.6
All of the above
60
49.5
Total
121
100
Sources: field survey 2014
Table 4.12 above shows the respective effects quality of management on Kia products, these effects among others are quality improvement, product modification, defect prevention, reduction of production cost and improving marketability of the production.
TABLE 4.13 WHAT IS THE QUALITY MANAGEMENT CONTROL POLICY IN KIA COMPANY
Option
Respondents
Percentage
Practices method
121
100
Reactive method
-
-
All of the above
-
-
None of the above
-
-
Total
121
100
Sources: field survey 2014
From the above 4.13 table, the respondents were asked, the quality management control policy used in the company all of their unanimously agreed that is the productive methods.
TABLE 4.14: DOES QUALITY MANAGEMENT REQUIRES
SPECIAL TRAINING FOR THE WORKERS
Option
Respondents
Percentage
Yes
91
75.2
No
-
-
No ideal
30
24.7
Total
121
100
Sources: field survey 2015
The table 4.14 shows the special training for the workers on whether quality management requires special training for workers. 131 respondents representing 78.4% said yes, while 36 workers representing 21.6% have no idea.
This shows that quality management requires a special training for the workers.





TABLE 4.15: IS THERE ANY QUALITY AWARENESS
ABOUT THEIR PRODUCT
Option
Respondents
Percentage
Yes
121
100
No
-
-
No idea
-
-
Total
121
100
Sources: field survey, 2014
From the above table 4.15 shows that when that when the respondents were asked whether they embark coarsely answered ‘yes’ in a respondent were asked whom they carried the awareness to, they said it is the workers and the consumer and the consumer alike.





TABLE 4.16 IS THERE AN EXISTENCE OF QUALITY MONITORING AGENCIES
Option
Respondents
Percentages
Yes
121
100
No
-
-
No idea
-
-
Total
121
100
Sources: field survey, 2014
The table 4.16 shows the existence of quality monitoring agencies. When the respondents were asked whether there are quality monitoring agenciesand organization at 100% of the respondent named the Nigeria manufacturers, association of Nigeria ministry of commerce, industry and productivity.




TABLE 4.17: THE PROBLEMS THE KIA MANUFACTURING COMPANY ENCOUNTERED
Option
Respondents
Percentage
Cost of implementation
24
14.4
None challant attitude of workers
29
17.4
Lack of experience planners
17
10.2
All of the above
71
58.6
Total
121
100
Sources: field survey, 2014

From the above table 4.18, the respondents were asked the problems that are encountered in quality management, 17.4% of the problems was also non challant attitude of the workers. 10.2% the problem, Kia manufacturing company limited was lack of experienced planners and the remaining 38.1% was also included in the problem of the company.

4.2 TEST OF HYPOTHESIS
In this section of this work, the research hypothesis which has earlier been formulated in chapter one are now being tested accordingly so as to achieve the objective of the study. The hypothesis was tested using an appropriate statistical tool ( yamani ) and the finding will be sue to determine whether or nor the null hypothesis to be accepted or rejected

The data for testing that hypothesis was based upon a sample size of (174) which comprises kai motors staff, both management and officers.



TEST OF HYPOTHESIS
Null hypothesis: The level of awareness of total quality management is very low
Alternative hypothesis:The level of the aware of total quality management is not very low.
Test data: The data used in testing the above hypothesis were responses to question (Nul) of the questionnaire.
Level of significance: The hypothesis was tested at the 5% level of significance.
Test statistics: test statistic employed is the yamani distribution
    N
1+N(e)2
Degree of freedom
DF       = (r-1)
            = (4-1)
            = 3

COMPUTATION OF THE CRITICAL VALUE
X2        =30.08=         7.815(table of X2)
Decision Rule
Reject hi if X2 (calculate) ≥ 7.815
Accepted Hi, if X2 (calculated) ≤ 7.815

DECISION

From the above calculation, the value is 1,776 while the value X2 at the 5% level of significance is 3.841. Therefore, we accept the alternative hypothesis Hi and reject the null hypothesis Ho. We conclude by saying that the extent of application of total quality management on Kia motors are high.

TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY
FOR ORGANIZATIONAL GROWTH

(A CASE STUDY OF KIA MOTOR MANUFACTURING COMPANY LAGOS)

THIS IS A SAMPLE | WE ARE PROFESSIONALS IN WRITING
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