CHAPTER 3: IMPACT OF TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY FOR ORGANIZATIONAL GROWTH

CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1       RESEARCH DESIGN
Research design is a framework or plan that is used as a guide in collecting and analyzing the data for a study (Baridam, 1997). It is a model of proof that allows the researcher to draw inferences concerning casual relations among the variables under investigation pattern or framework of the project that stipulates what information is to be collected form which source and by what procedures.


The researcher design approach adopted in the work is the survey research techniques. This is as a result of the descriptive nature of the study. The survey approach appeared best suited   for this work since it’s not quite feasible to interview the population.

Furthermore, in surveys there are fixed set of questions and response are systematically classified, so that quantitative comparison  can be made.

In the words of Oppenheim (2008), a survey therefore is a form of planned collection of data for the purpose of analyzing the relationship between certain variables.

3.2       AREA OF THE STUDY    
This research study on the total quality management  as a corporate strategy for growth  (a case study of Kia motors manufacturing company Lagos metropolis which focused on ten Kia motors firms in Lagos metropolis.
They include the following:
1.               Loptus consultants
2.               E-web solutions
3.               Hyperline communication company
4.               Sonie Telecommunications
5.               Nnabuife Electronics
6.               UK Aliji Enterprises
7.               Pine Fields investment
8.               DEDAN Technologies
9.               Cristable electronic
10.          Henrich Electronic

3.3       SOURCES OF DATA   
Both primary and secondary sources of data were used in this research work for gathering information.

3.3.1   PRIMARY SOURCES OF DATA
Consists of all the information obtained directly from the respondents in any research situation. Primary data was collected with the aid of questionnaire and personal interview. Questionnaires was used because it is the cheapest method of collecting information from top management. The Kind of questions were closed and open-ended. Personal interview was  also used to get relevant and useful information as well as certain facts which one not included in the questionnaire. The use of personal interview created room for essay administration of the study.

3.3.2   SECONDARY SOURCES OF DATA
Data was obtained from text books, journals, newspapers, unpublished work, magazines, seminar papers and internet. The use of secondary data proved very useful during the literature review stage. Again, it allowed for easy comparison or discussion of the data collected.

3.4 POPULATION OF THE STUDY
Population can be described  as the working universal that investigator used for the purpose  of conducting research. It is the total  number of people that are supposed to use in the research. The total population of the staff working  in Kia motor limited are 174, in which sample would be chosen.

Thus, the breakdown of the study is as follows;
Junior workers =    109
Senior works            =          65
Total              -           174
Therefore, the population is 174 staff members of Kia motors at the regional office at Lekkiepe expressway.

3.5       SAMPLE SIZE, DETERMINATION AND SAMPLING TECHNIQUES
Sample technique and sample size determine the researcher study, the whole population hence or samples selected. 
In determining the sample size, Yamani formula was

n   =                N
                 1+n (e)2

Where
                        n      =sample size to be determined
                        N = population size
                        1      =     mathematical constant    
                        E= limit of tolerable error. In this study, the                                                       researcher used 55 as the tolerate error

N         =          174
                        1+174 (0.05)2


            =          174
                        1.435

             =         121   

3.6       METHOD OF DATA COLLECTION
Appropriate descriptive statistical techniques such as frequency distribution and simple percentage were used to characterize the responses.

 The use of percentage analysis made it possible for the figures of most of the information in the research work which was in absolute terms to be inverted to real terms.  The statistical tool facilitated the comparison of figure  and standardize data, thereby reducing the difficulty of comprising non standardize figures. It uses 100 its base.

3.7       VALIDITY OF THE INSTRUMENT   
The validity of the research instrument is determined through expert opinion. In this process, the drafted questionnaires were corrected by my supervisor who ascertained that the necessary questions in the questionnaire were necessary to test the hypothesis formulated.

3.8       RELIABILITY OF THE INSTRUMENT 
The instrument of data collection mostly used in gathering data for this research project was the questionnaire and it was carried out by the research himself. Moreover, the respondents were friendly and gave their candid opinion as regard  to this research project.

3.9       METHODS OF DATA PRESENTATION AND ANALYSIS     
In presenting and analyzing of data collected extensively use of tabular and percentage was paramount. The data collected were presented in table and analyzed with percentage.
 The hypotheses were analyzed by the use of yamani formula


TOTAL QUALITY MANAGEMENT AS A CORPORATE STRATEGY
FOR ORGANIZATIONAL GROWTH

(A CASE STUDY OF KIA MOTOR MANUFACTURING COMPANY LAGOS)

THIS IS A SAMPLE | WE ARE PROFESSIONALS IN WRITING



REFERENCES
Olayinka, O.M. (2000), researcher method in education and social sciences Ibadan.

Yamani, Y and AC Klima, N. (1984), in the Japanese market Japanese journal consumer Affairs

Babalola, F., Research methods university of Nigeria life.

Baridam. D.M. (1997), Benchmarking: a TQM tools, paper presented by Nigeria institute of management of Delta Hotels limited, Port Harcourt.

Oppenheim, A.N. (2008). Questionnaire Design of attitude  Measurement: London, Melborn, Toronto: Heinemann Educational Books Limited.  
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