MANAGEMENT EFFICIENCY ON WORKER PERFORMANCE OF EBONYI WATER CORPORATION

TOPIC: THE IMPACT OF MANAGEMENT EFFICIENCY ON WORKER PERFORMANCE: A CASE OF EBONYI WATER CORPORATION ABAKALIKI
 
CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY    
            Today’s workers performance is that of rising customer expectations and satisfaction, increasing competition and increasing penalties for failure. Survival and growth of any enterprises depends on the continuing to meet the needs and desires of customers, employees and shareholders, who incidentally are the pillows on which most organizations stand.
            Responsiveness to these needs and desires of customers, however, requires a commitment that goes beyond the routine set of rules and procedures known to every members of the organization.

            The reputation attached to a corporation for the quality of product or services is accepted as a key to its success and the future of its employees. To prosper in today’s economy, every organization and its suppliers must be dedicated to never ending improvement in quality of products. Since a comprehensive quality policy is not merely desirable, it is essential.
            The quality of products and services is important not only for the users but also for the suppliers. Management efficiency which is the process that focuses on meeting the needs/desires of customers through the quality of tasks carried out in the organization is not quick fixed. It takes a lot of hard work. Its major concern is changing attitudes and skills so that the culture of the organization becomes one of preventing failures doing the right thing at right time, every time.
            Consequently, Crosby (1979) defines management efficiency as a quality system which concerned with doing things right first time and always, which adds noting to the cost of corporation’s product or services. Therefore, management system involving individuals at all levels in planning, organizing controlling and understanding organizational activities, Oakland (2000) relied on team work, trust, confidence and freedom to interact among organizational members, Collard (1989).
            Juran (1989) see management as concerned with standard for continuous improvement with commitment to customer’s satisfaction Collard (1989) insisted that management efficiency is about altitudinal change from top-down management to bottom-up approach; while Ewurum (2008) takes a holistic view of management efficiency and sums up the goods as the integration of all the parts and processes of an organization in order to achieve continuous improvement in quality of goods and services along the line dedicated by the customers.
Luwaji (1996) define management efficiency as a concept which evolves as a result of the need by corporations for continuous quality improvement as well as increase efficiency and survival in the face of competitive challenge in the world market.
It is a strategy for improving workers performance through the commitment of all employers from top management down to the line in fully satisfying agreed customers requirements at the lowest overall costs through the continuous improvement of products and services business process and people. 

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1.2       STATEMENT OF PROBLEM                                                   
            The nature of public corporation environment is always changing. As a result of this frequent changes the desire of mangers to adapt to these changes and meet up with the requirements of the labour market that they serve becomes increasingly important in Nigeria economy problems are natural /artificial phenomenon which exist to affect the activities of persons, groups, and corporate organizations. Ebonyi State Water Corporation has faced problems which are attributed to mismanagement of resources.
            Hence, the need to use “management efficiency concept” with the view to provide necessary solution to the multipurpose problems affecting the corporation.
EBSWC as public-sector which I supposed to be the get way to Ebonyi state economic development does not really seem to line up to its expectation. The increasing tempo of criticism especially from the EBSWC workers and other Ebonyians is enough evidence. Diversion of diesel/petroleum products, shortage of petroleum products, operational inefficiency, delay’s in replacing broken down equipment’ call for an enduring solution which the practice of management is bound to provide.

1.3       OBJECTIVES OF THE STUDY
            In this study, the major objective of this research work is to investigate the impact of management efficiency on workers performance, using Ebonyi state water corporation as a case study.
            The secondary objectives are as follows-;
i.          To establish the method or guideline on how to implement management efficiency.
ii.         To establish the future benefits of using management efficiency concept in EBSWC and other corporate organization.
iii.       To determine whether management efficiency will increase workers performance.
iv.        To determine some of the problems associated with implementing management efficiency.

1.4       SIGNIFICANCE OF THE STUDY
1.         This study will help workers of public corporation to gain knowledge of the usefulness of management efficiency.
2.         It will serve as a source of reference to the entire public.
3.         The theoretical definitions will provide useful and relevant information to top mangers and scholars in the field of management efficiency who may not have the idea on the technique and benefits of implementing the programme into the organizational curriculum to do so.
4.         It will enable students have thorough idea of management efficiency.

15.       SCOPE OF THE STUDY
This study is embarked on to show the extent management efficiency influenced workers performance. However, there are other variables that affect the workers performance apart from the re-engineering, benchmarking and so on.
Not all public corporation’s that implement the techniques are effective and successful.
1.         Some corporation’s claim that they participate in management efficiency while they do not and this might hinder the study.
2.         Lack of adequate information from the organization hinder the study.
3.         Un-standardized interpretation of quality by corporation employee might hinder the study.

1.6       LIMITATIONS OF THE STUDY.
            Every research work is bound to face some sort of constraints which impose delay in carrying out the research work.
The problems to be faced include financial constraints, time constraints, data secrecy on the part of the respondents and even non-availability of sufficient statistical records.
1.         Sequel time and financial constraints in this research is however a problem to the researcher.
2.         Research questionnaires designed particularly for the managers, supervisors and engineers of the corporation were reluctantly and not vitally disclosed.
3.         Most respondents are usually suspicious of being questioned on matter of secrecy which is also a problem to the researcher.

1.7       DEFINITION OF TERMS
            For the purpose of this study, the operational terms in this research work shall be defined for an easy interpretation and better understanding by the reader.
1.         Management:          The planning of the employers on how quality can be achieve in an organization.
2.         Efficiency:    Is the ration of output to input without increasing capital volume or effort.
3.         Workers:      It is the person who involves in doing one or more thing in the organization.
4.         Performance: The act of doing well or bad in a job an action etc.
5.         Culture: Is all about what people do or belief in the society.
6.         Fitness for Purpose:           It means that products must meet the need of the people.
7.         Customer: In this contex, is whoever uses or receives the services of the corporation is their customers.
8.         Motivation: It means what move individuals involve in the operation self interest or “maintaining” behaviour directed towards meeting a goal.
9.         Quality: Conformance to agreed requirements of the customers it is viewed as fitness for purpose of use.


CHAPTER THREE
RESEARCH METHODOLOGY
3.1       INTRODUCTION
            The validity of any research work rests largely on the extent the research went in collection of data analysis from relevant sources.
            This chapter therefore enlightens the reader on the research design and instruments employed by the writer.
3.2             RESEARCH DESIGN
Research Design tells the reader how the research was carried out. The research design employed in this study is the field survey method, which is considered as most appropriate and suitable.
This method is chosen because there no way a researcher will carry out a research without getting touch with all the roles of Ebonyi State water corporation. Here information was gathered, organized, analyzed and interpretation adduced to the outcomes for the purpose of gaining vivid insight into the nature of the various aspects of a phenomenon of interest.
The questionnaires were designed inform of checklist and respondents were given instructions on how to complete the questionnaire.


3.3       SOURCES OF DATA            
            The source for which data were collected are very important as they determine the accuracy of the final conclusion reached and ability of the researcher to answer the research questions prone or disprove. Data were drawn basically from two sources primary and secondary Ozo etal (2008:127).

3.4       PRIMARY SOURCES  
            The major sources of obtaining data for this research project involve contacting workers with a set of questionnaires order to extract first hand information and options as regard to management efficiency an workers performance, in addition, the use of the personal interview were used to gather primary data for the research.

3.5       SECONDARY SOURCES      
            Under the secondary sources of data, facts concerning management efficiency were collected from various workers of other writers and research published materials in journals, magazine, textbooks and EBSWC bulletin/handout. The secondary data enable the research to gather more facts about the subject under study.


3.6       POPULATION OF STUDY   
            Population with respect to this study refers to all the managers engineers and supervisor of Ebonyi state water corporation. The total population of Ebonyi State water corporation staff is 163 total number of 73 questionnaires were typed and distributed among them 64 was returned.

3.7       SAMPLE SIZE     
            Sample size that will represent the population is calculated with the help of yaro Yaminis formula which is stated as:
                        n          = N
                        1 + N (e)2
                        Where
                        n   = sample size
                        N = entire population 
              
            The Ebonyi state water corporation has (5) departments from which the sample is to be drown.
                        N = 90
                        e = 0.05
                        n = N 
                  1 + N (e)2
                    N = 90
                1 + 90 (0.0025
                        n = 90 
                        1 + 0.225
                        N = 90
                        1 .225
                    n = 73. 46
                        = 73

3.8       RESEARCH INSTRUMENTS
            The data collection instruction used is questionnaire and oral interview. All the questions for the questionnaires are structured for easy analysis.
            A total of 20 questions were used, the same (20) were presented and also analyzed.
            The research used face to face interview with the respondents where vital information were collected and exchanged. This is a matter of fact reinforced the information collected through the use of questionnaire.

3.9       METHOD OF DATA ANALYSIS        
            In carrying out this study simple percentages would be used in analyzing this data.
            Using the formular
            F/N x 1000
Where F = frequency of 100
            N = total number of responses.
 


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