TOPIC: THE IMPACT OF MANAGEMENT EFFICIENCY ON
WORKER PERFORMANCE: A CASE OF EBONYI WATER CORPORATION ABAKALIKI
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
Today’s workers performance is that
of rising customer expectations and satisfaction, increasing competition and
increasing penalties for failure. Survival and growth of any enterprises
depends on the continuing to meet the needs and desires of customers, employees
and shareholders, who incidentally are the pillows on which most organizations
stand.
Responsiveness to these needs and
desires of customers, however, requires a commitment that goes beyond the
routine set of rules and procedures known to every members of the organization.
The reputation attached to a
corporation for the quality of product or services is accepted as a key to its
success and the future of its employees. To prosper in today’s economy, every
organization and its suppliers must be dedicated to never ending improvement in
quality of products. Since a comprehensive quality policy is not merely
desirable, it is essential.
The quality of products and services
is important not only for the users but also for the suppliers. Management
efficiency which is the process that focuses on meeting the needs/desires of
customers through the quality of tasks carried out in the organization is not
quick fixed. It takes a lot of hard work. Its major concern is changing
attitudes and skills so that the culture of the organization becomes one of
preventing failures doing the right thing at right time, every time.
Consequently, Crosby (1979) defines
management efficiency as a quality system which concerned with doing things
right first time and always, which adds noting to the cost of corporation’s
product or services. Therefore, management system involving individuals at all
levels in planning, organizing controlling and understanding organizational
activities, Oakland (2000) relied on team work, trust, confidence and freedom
to interact among organizational members, Collard (1989).
Juran (1989) see management as
concerned with standard for continuous improvement with commitment to
customer’s satisfaction Collard (1989) insisted that management efficiency is
about altitudinal change from top-down management to bottom-up approach; while
Ewurum (2008) takes a holistic view of management efficiency and sums up the
goods as the integration of all the parts and processes of an organization in
order to achieve continuous improvement in quality of goods and services along
the line dedicated by the customers.
Luwaji (1996) define management efficiency as a
concept which evolves as a result of the need by corporations for continuous
quality improvement as well as increase efficiency and survival in the face of
competitive challenge in the world market.
It is a strategy for improving workers performance
through the commitment of all employers from top management down to the line in
fully satisfying agreed customers requirements at the lowest overall costs
through the continuous improvement of products and services business process
and people.
1.2 STATEMENT
OF PROBLEM
The nature of public corporation
environment is always changing. As a result of this frequent changes the desire
of mangers to adapt to these changes and meet up with the requirements of the
labour market that they serve becomes increasingly important in Nigeria economy
problems are natural /artificial phenomenon which exist to affect the
activities of persons, groups, and corporate organizations. Ebonyi State Water
Corporation has faced problems which are attributed to mismanagement of
resources.
Hence, the need to use “management
efficiency concept” with the view to provide necessary solution to the
multipurpose problems affecting the corporation.
EBSWC
as public-sector which I supposed to be the get way to Ebonyi state economic
development does not really seem to line up to its expectation. The increasing
tempo of criticism especially from the EBSWC workers and other Ebonyians is
enough evidence. Diversion of diesel/petroleum products, shortage of petroleum
products, operational inefficiency, delay’s in replacing broken down equipment’
call for an enduring solution which the practice of management is bound to
provide.
1.3 OBJECTIVES
OF THE STUDY
In this study, the major objective of this research
work is to investigate the impact of management efficiency on workers
performance, using Ebonyi state water corporation as a case study.
The secondary objectives are as
follows-;
i. To
establish the method or guideline on how to implement management efficiency.
ii. To
establish the future benefits of using management efficiency concept in EBSWC
and other corporate organization.
iii. To
determine whether management efficiency will increase workers performance.
iv. To
determine some of the problems associated with implementing management
efficiency.
1.4 SIGNIFICANCE OF THE STUDY
1. This
study will help workers of public corporation to gain knowledge of the
usefulness of management efficiency.
2. It
will serve as a source of reference to the entire public.
3. The
theoretical definitions will provide useful and relevant information to top
mangers and scholars in the field of management efficiency who may not have the
idea on the technique and benefits of implementing the programme into the
organizational curriculum to do so.
4. It
will enable students have thorough idea of management efficiency.
15. SCOPE OF THE STUDY
This study is embarked on to show the extent
management efficiency influenced workers performance. However, there are other
variables that affect the workers performance apart from the re-engineering,
benchmarking and so on.
Not all public corporation’s that implement the
techniques are effective and successful.
1. Some corporation’s claim that they
participate in management efficiency while they do not and this might hinder
the study.
2. Lack of adequate information from the
organization hinder the study.
3. Un-standardized interpretation of
quality by corporation employee might hinder the study.
1.6 LIMITATIONS
OF THE STUDY.
Every research work is bound to face
some sort of constraints which impose delay in carrying out the research work.
The
problems to be faced include financial constraints, time constraints, data
secrecy on the part of the respondents and even non-availability of sufficient
statistical records.
1. Sequel time and financial constraints
in this research is however a problem to the researcher.
2. Research questionnaires designed
particularly for the managers, supervisors and engineers of the corporation
were reluctantly and not vitally disclosed.
3. Most respondents are usually suspicious
of being questioned on matter of secrecy which is also a problem to the
researcher.
1.7 DEFINITION
OF TERMS
For the purpose of this study, the
operational terms in this research work shall be defined for an easy
interpretation and better understanding by the reader.
1. Management: The planning of the employers on how quality can be achieve in an
organization.
2. Efficiency: Is
the ration of output to input without increasing capital volume or effort.
3. Workers: It
is the person who involves in doing one or more thing in the organization.
4. Performance:
The act of doing well or bad in a job
an action etc.
5. Culture:
Is all about what people do or belief
in the society.
6. Fitness
for Purpose: It means that products must meet the need of the
people.
7. Customer:
In this contex, is whoever uses or
receives the services of the corporation is their customers.
8. Motivation:
It means what move individuals
involve in the operation self interest or “maintaining”
behaviour directed towards meeting a goal.
9. Quality: Conformance to agreed requirements of the customers it
is viewed as fitness for purpose of use.
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 INTRODUCTION
The validity of any research work rests largely on the
extent the research went in collection of data analysis from relevant sources.
This chapter therefore enlightens the
reader on the research design and instruments employed by the writer.
3.2
RESEARCH DESIGN
Research Design tells the reader how the research was
carried out. The research design employed in this study is the field survey
method, which is considered as most appropriate and suitable.
This method is chosen because there no way a
researcher will carry out a research without getting touch with all the roles
of Ebonyi State water corporation. Here information was gathered, organized,
analyzed and interpretation adduced to the outcomes for the purpose of gaining
vivid insight into the nature of the various aspects of a phenomenon of
interest.
The questionnaires were designed inform of checklist
and respondents were given instructions on how to complete the questionnaire.
3.3 SOURCES
OF DATA
The source for which data were collected are very
important as they determine the accuracy of the final conclusion reached and
ability of the researcher to answer the research questions prone or disprove.
Data were drawn basically from two sources primary and secondary Ozo etal
(2008:127).
3.4 PRIMARY
SOURCES
The major sources of obtaining data
for this research project involve contacting workers with a set of
questionnaires order to extract first hand information and options as regard to
management efficiency an workers performance, in addition, the use of the
personal interview were used to gather primary data for the research.
3.5 SECONDARY
SOURCES
Under the secondary sources of data,
facts concerning management efficiency were collected from various workers of
other writers and research published materials in journals, magazine, textbooks
and EBSWC bulletin/handout. The secondary data enable the research to gather
more facts about the subject under study.
3.6 POPULATION
OF STUDY
Population with respect to this
study refers to all the managers engineers and supervisor of Ebonyi state water
corporation. The total population of Ebonyi State water corporation staff is
163 total number of 73 questionnaires were typed and distributed among them 64
was returned.
3.7 SAMPLE
SIZE
Sample size that will represent the
population is calculated with the help of yaro Yaminis formula which is stated
as:
n = N
1 + N (e)2
Where
n = sample size
N = entire
population
The Ebonyi state water corporation
has (5) departments from which the sample is to be drown.
N = 90
e = 0.05
n = N
1 + N (e)2
N = 90
1 + 90 (0.0025
n
= 90
1 + 0.225
N = 90
1 .225
n = 73. 46
= 73
3.8 RESEARCH
INSTRUMENTS
The data collection instruction used
is questionnaire and oral interview. All the questions for the questionnaires
are structured for easy analysis.
A total of 20 questions were used,
the same (20) were presented and also analyzed.
The research used face to face
interview with the respondents where vital information were collected and
exchanged. This is a matter of fact reinforced the information collected
through the use of questionnaire.
3.9 METHOD
OF DATA ANALYSIS
In carrying out this study simple
percentages would be used in analyzing this data.
Using the formular
F/N x 1000
Where
F = frequency of 100
N = total number of responses.