APPLICATION OF QUEUING THEORY IN DEPARTMENTAL STORES IN RIVERS STATE



ABSTRACT
The study uses queuing theory to solve congestion problems at Next time supermarket. It illustrated how supermarket can apply queuing model in solving congestion problems by analyzing the one month daily customer data shared by the manager of the supermarket. The found that the utilization rate at the restaurant is very high (that 0.991). Besides the researcher also observed that the study can help next time supermarket to increase their quality of service by anticipating if there are many customers in the queue. It was concluded that the arrival rate will be lesson and the service rate will be greater if it is on weekdays since the average number of customers is less as compared to those on weekends. It was recommended that Next-time supermarket should integrate queuing model in its organizational policy.



A STUDY OF    NEXT-TIME SUPERMARKET ABACHA ROAD, G.R.A PORT HARCOURT

DEPARTMENT OF BUSINESS MANAGEMENT
FACULTY OF MANAGEMENT SCIENCES

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF M.SC (PH.D) IN MANAGEMENT


 TABLE OF CONTENTS
Abstract         -           -           -           -           -           -           -           ii
Table of Contents     -           -           -           -           -           -           iii
List of Table -           -           -           -           -           -           -           v
List of Figures           -           -           -           -           -           -           vi        

CHAPTER ONE: INTRODUCTION
1.1             Background of the Study    -           -           -           -           1
1.2       Statement of the Problem    -           -           -                       2
1.3       Objective of the Study        -           -           -           -           3
1.4       Scope/Delimitation of the Study   -           -                       3
1.5       Significance of the Study    -           -           -           -           4

CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.0       Introduction  -           -           -           -           -           -           5
2.1             Empirical Review     -           -           -           -           -           5
2.1.1 Case study for restaurants queuing model
by Mathias Dharmawinya   -           -           -                       5
2.1.2 Using queuing theory to analyze the
            government 4-h completion time target in
            accident and emergency department by L.
            Madyhew. D. Smith     -       -           -           -           -           6 
2.2       Theoretical Framework       -           -           -           -           7
2.2.1 Little’s Theorem         -           -           -           -           -           7 
2.3       Conceptual Framework       -           -           -           -           8

CHAPTER THREE: DISCUSSION
3.0    Introduction     -           -           -           -           -           -           11
3.1       Techniques for accomplishing the stated             Objectives   -11
3.2       Discussion on Theoretical Framework     -           14
3.3       Gap in the Reviewed Literature     -           -           15
3.4       Conclusion    -           -           -           -           -           -           16
3.5       Recommendations   -           -           -           -           -           17
            References    -           -           -           -           -           -           18


LIST OF TABLES
Table 3.1 showing monthly daily customer counts                    -    11

LIST OF FIGURES
Fig 1.1 Showing queuing costs vs level of services                    - 2
Fig. 2.1 Showing Major components of a queuing system        -8
Fig. 3.1 Showing monthly daily customer count                          - 12



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