INTRODUCTION
Over
the past decade, there has been a concerted drive towards computerization in
Banking Industry due to the rapid advancement information and communication technology
(ICT) thus advent in the use of computers has enormously increased the banking capabilities
of the banks and they are able to offer better and wide range of services to
their customers.
Internet banking, mobile banking, ATMS etc. are all the fruits
of computerization of the banking industries. Bank are able to esup and at a
great rate and offer services to more customers because of the use of computers.
Computerization of the activities banking institutions is therefore the norm of
the day, worldwide.
THE IMPACT OF COMPUTERIZATION ON BANK
PROFITAPSITY
Information
Technology (IT) innovations in the last few years have changed the landscape of
banks worduide. It is the prime mover of all banking transactions. The areas computerization
has affected positively are in the banking industries in Nigeria are:-
Improved service delivery computerization
has enable banking industry to deliver efficient and effective service to its
numerous customers, especially offering better delivery channels and customers friendly
services. E.g, anywhere banking, automated teller machine (ATMS), credit cards
debit cards smart cards, call centres, CRM, data warehousing have totally
transformed the banking in Nigeria are offering on line services through the
mse of computer
Improved monitoring in the industry complete
computerization in the banking industry has helped to reduce fraud and
financial mal-practice through monitoring. This is because computerization of
banking industry, has formally integrated the whole bank in Nigeria into the
main-stream. It helps the CISN to monitor the activities of commercial bank in
terms of business transaction.
Improved intra/inter bank
transactions bank computerization makes it easy for different bank to transact business
without bofflenecks. Ghis can be informed of ATM cheque clearing etc.
Increscent of banks in Nigeria have
taken the advantage of computerization to extend their activities to rural
areas to increase their customer base. Before the advent of computerization in
Banking Industry, banking were afraid to enter the rural communities for businesses
due lack of monitoring equipment in the industry. Now, they can monitoring their
branches through the use of ICT no matter where it is located.
Cost Reduction
Through
the use of ATMS and internet banking and other computerized to generate high volume
of business unit low number people who are able to offer better and wide range
of services to their customers.
Quick in service delivery computerized
system has helped to attend to large number of customers of bank today with
maximum spaced it is obvious today through advertisement has really increased their
customer base to unimaginable percent. To attend to such number of customers,
computerization of Banking Industries is highly needed.
Increase in efficiency.
The
Msu of computerized system by banks has helped them to reduce processing arrow
which is one of the characteristics of manual banking. Financial is a delicate part
of business which can should be taken to avoid mistakes. Loss of money through
mistakes can terminate the job of a worker in the bank.
CONCLUSION
The
profit of the banks through computerization cannot be overemphasis. Banks all
over the would have strive to become computerized due to the benefit inherent it.
The productivity profitability efficiency, effectiveness, and speed service
delivering