Stanbic
IBTC Bank is currently seeking the services of a TPS Client Access Manager,
Regional Head, West Africa. At Stanbic IBTC Bank, our people form the core of
who we are. For this reason, we value our people and recognize that they are
our competitive advantage
Job
description
To
contribute to the articulation of a Client Access strategy and formulate the
strategic and tactical steps towards implementation
of
the same.
Overall
Strategy
Jointly
responsible for articulating a sub-regional client access strategy and
execution thereof across Client Implementation, Network Management and Channel
Access functions.
Develop
jointly with the TPS Head a Product & Sales strategy to meet country
channel aspirations, in line with the overall TPS strategy.
Understand
the dynamics of Client Access with a view to assess market trends, identify new
business opportunities or competitive threats across the region. Devise
strategies to capture the opportunities and grow revenues.
Capture
competitor intelligence and regulatory information and use it to develop or
reinforce our competitive edge
Ensure
continuous and appropriate level of engagement with stakeholders involved in
the delivery of the client’s channel experience, to deliver measured
improvement in channel delivery from service, productivity and risk management
perspectives.
Sponsor
group Client Access Initiatives and ensure that action plans are in place to
achieve targeted results.
Drive
the commercialization effort for Client Access across the region
Leadership
Reinforce
and drive the culture of Client Access as Champions by training local teams on
new rollouts and ensuring local communication sessions are held in country at
least once per quarter to train RM/Sales staff on new releases and functional
changes. Act
as change agent to transform our profile in the marketplace
Be
recognized by industry and peers as a business leader and an expert in
continuously driving and leading product innovations. Particularly, be actively
engaged in leading-edge industry developments and continuously migrate best
practices within the countries in the region and Standard Bank Group.
Enhance
brand value and thought leadership via authoring articles, speaking
engagements, media and roundtable events.
Efficient
internal and external stakeholder communication and management
In
conjunction with the TPS Heads in each country ensure that the country Client
Access Teams are resourced appropriately to ensure that all service delivery
can be carried out in a professional way within the stipulated time frames.
Effective
Management of the country heads of Client Access
Own
the performance of all channels in the country including the problem resolution
process
To
resource, lead, motivate and develop channel managers
To
agree development plans for all direct reports
To
articulate a clear successor for al channel roles
Client
Access Management
To
provide ongoing support into regional deals or RFPs and sponsor them to
conclusion.
In
close working coordination with the country teams, drive utilization of all
electronic channels.
Identify
and market-size new business opportunities and revenue pools and articulate the
channel capabilities needed to seize a share of them
Act
as the main conduit for championing to Client Access activities.
Actively
participate in client events and functions, conduct client surveys and focus
groups to gain market intelligence, and communicate findings to the Central
Client Access Team.
Ensure
that the country adopts and follows the Group Channel Methodology (Standard
Operating Model) and enforce the key control standards.
Governance
Ensure
Country compliance on Audit, Control and financial reporting standards as they
relate to TPS Channel.
Desired
Skills and Experience
-
Experience managing through influence in a large organization
-
2 – 5 years of Transaction banking experience
-
Have previously worked in either direct cash/trade sales/channel role
-
Relevant client and/or geographical experience in the Africa region.
-
Ideally gained experience working across multiple geographic locations
-
2 – 5 years Leadership experience
Skills
and Knowledge
Technical
skills
-
Comprehensive knowledge of banking operations/SWIFT
-
Thorough operations and systems exposure
Business
skills
-
Ability to successfully manage a wide range of concurrent initiatives.
-
Strategic vision and foresight.
-
Analytical skills
-
Process/Project Management Skills
-
Strong verbal and written communication skills
-
High degree of interpersonal skills
-
Resourceful, resilient, creative, collaborative
-
Ability and personality to drive change
-
Strategic
-
Achievement and results oriented
-
Business maturity and instinct
-
Ability to work in global and multi-cultural teams.
-
Manage market, capital, and operational risk.
-
Ability to approach issues and opportunists strategically and understanding
bank wide implications of decisions.
Apply
Online from the link Here
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Source: http://www.nigerianemployment.com/jobs/stanbic-ibtc-bank-jobs-tps-client-access-manager-regional-head-west-africa-nigeria-2014